Support Engineer

Refinery29 Los Angeles , CA 90009

Posted 11 months ago

About Refinery29

Refinery29 is the leading media and entertainment company focused on women with a global audience footprint of 249 million across all platforms. Through a variety of lifestyle stories, original video programming, social, shareable content, and live experiences, Refinery29 provides its audience with the inspiration and tools to discover and pursue a more independent, stylish, and informed life. Please visit,,, and for more information and to browse content.

What Makes an R29er?

  • You have commitment and passion for the mission of R29 to be a catalyst for women to feel, see, and claim their power and realize their infinite potential. You are a magic maker who sees possibility and turns dreams into reality.

What you'll do:

  • Provide tier 1 technical support for incoming queries and issues related to computer systems, software, and hardware

  • Respond to requests either in person or remotely via ticketing system

  • Maintain daily performance of computer systems

  • Install and troubleshoot Polycom IP phones

  • Facilitate hardware repairs on Desktop and Mobile devices

  • Install, modify, and repair computer software on Mac OS, Windows, iOS and Android

  • Support the day to day onboarding and off-boarding of full time employees, contractors and freelancers

  • Resolve technical issues users at is may relate to LAN, WLAN and other network components

  • Provide daily support to Zoom A/V and conference systems

  • Must be able to lift at least 40 lbs.

What you have:

  • Experience working in Creative/Studio environments

  • Understanding of the Windows Operating System

  • Experience working in primarily Mac OS X environment

  • Basic troubleshooting experience with Mac OS X and Apple related products and software

  • Strong communication skills, ability to explain situations and set expectations

  • Experience with Google Apps

  • Understanding of the Casper Suite a plus

  • Experience troubleshooting the Office suite of Applications, both for Mac and PC

  • Experience using and troubleshooting the Adobe Suite of Applications preferred

  • Experience with VOIP systems preferred

  • University Degree or equivalent qualification

To be successful here you are:

  • Self-starter who is not afraid to get dirty and take on anything that comes their way

  • Must be hard working and passionate about his/her craft

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