Nexstar Broadcasting Austin , TX 78719
Nexstar Media Group Inc. is the largest TV station operator in the country. With the reach of 169 television stations in 100 markets addressing nearly 38.9% of US television households, and a diversified, growing digital media operation. Nexstar Media Group Inc. is the parent company of Nexstar Broadcasting Group, Inc. & Nexstar Digital LLC. Learn more at www.nexstar.tv.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
HYFN Local is a multiplatform digital media company that connects local brands to the right audiences. A market leader in local advertising, we democratize advanced media for small-to-medium businesses nationwide. Nexstar Digital is the digital subsidiary of Nexstar Media Group Inc. (NASDAQ: NXST) that offers media companies and advertisers a comprehensive suite of leading digital solutions and services focused on audience targeting, user engagement, and the overall performance of online, mobile, and multimedia content and marketing campaigns. As a brand within the Nexstar Digital Family, we thrive on big ideas but also understand that the smartest concepts are supported by measurable results. Launching hundreds of projects a year, HYFN Local works in lockstep toward the best solutions possible. Our local media solutions and best-in-class suite of advertising products are fueled by industry-leading data providers and ad quality monitoring systems that drive meaningful business results. Find out more here: https://hyfnlocal.com/
JOB SUMMARY: The Support Engineer is responsible for providing technical support to all users of company's first party software. Supported user groups include other departments within our organization (sales, ad operations, etc.). Responsibilities include troubleshooting, documenting and resolving technical issues, as well as detailed problem analysis. The Support Engineer will function as a member of the Software Engineering Team, and will collaborate with other team members to troubleshoot, diagnose and ultimately resolve user-facing software issues.
Essential Duties and Responsibilities
Principal Duties & Responsibilities:
Interact directly with users to diagnose and solve technical issues
Setup new user access and help maintain business data updates
Research and troubleshoot reported issues. As needed, identify workarounds and communicate with users
Prioritize, communicate and resolve issues based on severity
Project management software such as JIRA, Trello or Pivotal Tracker
Ability to use rigorous logic and methods to solve problems with effective solutions
Ability to collect needed info to solve issues, and communicate clearly with other engineers on team
Can orchestrate multiple activities at once to accomplish a goal
Excellent written and verbal communication skills
Excellent customer service skills
Sensitive to due process and proper pacing
Education/Experience: Bachelor's degree or equivalent work experience. 2+ year of professional experience in a technology-centric role. 1+ year experience with a support ticket management application, such as Zendesk preferred. Professional experience writing database queries with MySQL is a plus.
Training/Equipment: Experience with Microsoft Office (Excel, PowerPoint, Word, and Outlook.
NOTE: This job description contains the basic requirements for the position and is NOT intended to be a complete list of responsibilities; other duties may be assigned.