Support Engineer

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements of the role. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department and the business.

Purpose of role

This role exists with in US Production Service Management team to provide production support for various front office applications including technical analysis and associated solutions to ensure production stability for the business as per agreed Service Level Expectations (SLE) or requirements.

What does the role do:

• Responsible for supporting in-house trading applications and flows to external ECNs to cover trade life-cycle, trade capture, intraday risk management and PnL.

• Provide front line technical support to front office business users to resolve issues with trading applications and any business-related information quality.

• Ensure proper communication and escalation as required in timely resolution of production issues.

• Perform root cause analysis and problem resolution follow-up.

• Provide support during core market hours as part of team Rota covering early/late starts with potential for weekend support on rotational basis.

• Develop and maintain support documentation for all applications for reference as a knowledge base for training.

• Acting as a representative of the user community and work with the development team to prioritize BAU support issues requiring a fix or enhancement for future releases.

• Work collaboratively with different teams that are regional and across geographies based on business priorities.

Skills and Experience needed to do the role

Outline specific market/product experience at what level, any required qualifications or educational requirements, specific strengths we would prioritise, should include reference to customer and risk in front office roles (4-5 bullet points)

Role Requirements:

• Strong interpersonal skills.

• Outstanding teamwork and communication skills.

• Keen interest in developing technical and domain knowledge.

• Strong presentation and interpersonal skills and ability to work as part of a team.

• Desire and ability to work in an entrepreneurial environment within the structure of a large global bank.

• Willingness to learn and motivated attitude.

• Ability to work in a fast-paced environment.

Qualification:

• Bachelor's Degree in Computer Science or related field

The expected base annual salary range for this position is $68,000 - $90,000 at the start of employment. This is not a guarantee of compensation. The exact compensation is determined on an individualized basis and may vary based on skills, experience, training licensure, certifications and location. In addition to base salary, our total rewards package also includes eligibility for an annual discretionary bonus; medical, dental, and vision plans; life and disability insurance; employee wellness programs; retirement and savings plans with potential employer contributions; generous paid time off policy, parental leave and tuition reimbursement.

It is the policy of NatWest Markets Securities Inc. and its parent, affiliates and/or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, sex, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity Employer -Disabled/Veteran - review "EEO Is The Law", "EEO is the law- Supplement" & "Pay Transparency Provision" posters here.

Hours

40

Job Posting Closing Date:

14/06/2024