Support Engineer

National Oilwell Varco Inc Houston , TX 77020

Posted 2 weeks ago

Job Summary:

We are currently seeking a Support Engineer for NOV. You will join our global Corporate Operational Technology (OT) Support group. You will support ongoing day to day activities where new NOV products are undergoing Quality Assurance (QA) and functional testing. At NOV, we power the industry that powers the world and we are starting a digital transformation journey that you can contribute. You will work with a highly technical team and your role is to interact and support embedded IoT Edge technology. Together we will deliver state-of-the-art technology solutions in an engaging and creative environment.

Purpose and Scope

As a Support Engineer, you will work with the latest products from NOVs engineering teams and supporting the infrastructure that connects state-of-the-art heavy machinery to the digital world. We support out-of-the-box ideas and innovative thinking. Engage and educate your fellow employees in the art of process automation. You will have opportunities to explore new technology, develop your interests and learn. If this sounds like you, consider this opportunity.

Responsibilities:

  • Act as NOV's point of contact towards the customers with regards to intercompany communication.

  • Collaborate with NOV's customers in connecting or merging of NOV's network to the rig's or vessel's network infrastructure.

  • Support the implementation of new NOV equipment and software solutions.

  • Collaborate with Subject Matter Experts, Technical Writers, Project Managers and System Engineers from all parts of the organization.

  • Provide detailed reports of product testing and findings, support onsite troubleshooting efforts and assist engineering teams where necessary.

  • Assist in troubleshoot interactions between the Enterprise IT, Operational Technology, and Industrial Control System (ICS) environments.

  • Assist in installation of networking and IT related equipment in industrial environments.

  • Represent as the onsite Information Technology infrastructure expert.

  • Achieve competency in NOV products and services across multiple business units.

  • Evaluate and incorporate process improvement as needed.

Requirements:

  • Bachelor's Degree in of the following: Electrical Engineering, Computer Science, Information Technology, Management Information Systems or equivalent experience.

  • Strong interpersonal verbal and written skills.

  • Deep understanding of PLC, DCS, ICSS, or SCADA system communications.

  • Experience with control systems, HMIs and real-time operation systems support in the oil and gas industry.

  • Understand Windows and Linux OS troubleshooting in control system environments.

  • Deep understanding of TCP/IP, Routing, Switching, VPN and Firewalls.

  • Understand Network Packet Analysis of industrial protocols (OPC, MODBUS, PROFIBUS, etc.).

  • Easily adapt to new technologies, new processes and new way of thinking.

  • Understanding of security testing and results provided by security testing tools.

  • Understanding of wireless communication: WLAN, Bluetooth, ZigBee, VSAT, LTE and NB-IoT. LoraWAN is a plus.

National Oilwell Varco is an affirmative action and equal opportunity employer. You will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information."


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