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Support Engineer, Level 2

Expired Job

Tech Data Corporation Groveport , OH 43195

Posted 2 months ago


Provides technical expertise in the management and problem resolution of external client networks in a multi-vendor converged infrastructure environment.

Essential Duties & Responsibilities Required

Principal Responsibilities:

  • Assists customers with technical solutions. Provides hardware and limited software support across multiple supplier/product lines converged solutions, specific focus on server, storage and networking for HPE and EMC.

  • Any certifications related to HPE, Data Domain and Avamar are beneficial.

  • Provides resolution of all technical and process related issues, using appropriate escalation points when necessary.

  • Reviews and consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.

  • Reviews and consults with customers concerning design, development and maintenance of products/services.

  • Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.

  • Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.

  • May assist in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.

  • Support Tech Data related projects.

Job Level Specifications:

  • Foundational knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level.

  • Develops solutions to defined tasks, typical problems and projects appropriate in scope and complexity.

  • May be solved by the application of specialized technical knowledge, concepts or theories.

  • Work is usually performed independently and requires the exercise of judgment and discretion.

  • Receives initial direction and work may be reviewed for accuracy and quality.

  • Interacts mostly with immediate management, project leaders and other professionals within the department or function.

  • Actions typically affect own work assignments and department but erroneous decisions or failure to accomplish work may require some assistance or resources from within the department to remedy.

  • 4 or more years of experience with remote access networking.

  • Strong technical understanding of smart devices (iPhone, Androids, iPads.)

  • Strong understanding of network access methods, wireless connections, 802.1x protocols, and mobile device technology

  • Experience working with an Active Directory Windows server environment with Windows laptops

  • Strong understanding of networking principles and components including TCP/IP, DHCP, DNS, LDAP, RADIUS, routers, switches and firewalls.

  • The ability to learn new software and technologies (both iPass and 3rd party) quickly and efficiently.

  • Moderate skills with Unix operating environments.

  • Strong understanding of VPN and other internet security technology.

  • Experience with SQL beneficial.

  • Experience with SDK app development and troubleshooting beneficial.

  • Excellent analytical and problem solving skills.

  • Familiarity with spreadsheet manipulation and analysis.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Work Experience:

Typically 3-5 years with bachelor's or equivalent or 1-3 years with master's Education and Certification(s):

Bachelor's degree or equivalent experience

Distinguishing Characteristics:

One or more of the following certifications: VCP5, Cisco Data Center Unified Computing Support Specialist, CCNP, Hitachi Certified Professional Hitachi Certified Implementer, Cisco Data Centre Unified Computing Design Specialist, Network+, Server+, NAIP, NCDA, NCIE, HP-AIS, -ASE or MASE Travel for training and client support typically 10 - 20%

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Support Engineer, Level 2

Expired Job

Tech Data Corporation