Support Engineer Job

Gigya Newtown Square , PA 19073

Posted 7 months ago

Requisition ID: 214530

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

CallidusCloud is now SAP Sales Cloud, part of the SAP Customer Experience division of SAP #SAPCXCareers. We help sales teams sell faster and perform better, using AI-driven software that transforms your company's lead-to-cash process. Our full suite of sales process tools includes sales automation, incentive management, Configure Price, Quote (CPQ), coaching and sales enablement. To help support our Global growth, we are seeking a Support Engineer - Application Ops to join our growing Customer Support team at our location in Birmingham AL!

Responsibilities:

  • Provide operational support and manage J2EE applications (RHEL, Tomcat and Oracle).

  • Automate Operational activities using scripting languages like Shell, PHP, Java Scripts etc.

  • Automate Operational activities using tools like Jenkins and other similar tools.

  • Provide email assistance to customers, consultants and partners on the operational side of Callidus products.

  • Research, analyze and troubleshoot to diagnose and resolve technical problems.

  • Proactively communicate client status, concerns, and issues to appropriate management team.

  • Update call tracking system to provide accurate and current documentation of issues.

Requirements:

  • Bachelor's Degree in Computer Science, CIS, MIS, or STEM courses; Master's Degree a plus

  • Minimum of 5 years' experience

  • Required skills:

  • Experience with UNIX and Linux is required (Redhat preferred).

  • Experience with tomcat and J2EE platform is required.

  • Experience with more than one of the scripting languages like Shell, PHP and Java Script is required.

  • Previous operational experience to cloud platform(s) like AWS, Azure, Rackspace or even private clouds is required.

  • Good understanding of how J2EE applications work with Webservers etc.

  • Good understanding of SSL and SAML 2.0 is a plus.

  • Good understanding of relational databases (Oracle 11i)

  • Good understanding of SQL and stored procedures.

  • Excellent problem solving, organizational, and verbal and written communication skills to effectively interact with staff at all levels.

  • Preferred skills:

  • Exposure to NodeJS

  • Exposure to monitoring tools like Nagios, Sensu or others

  • Experience with Linux and windows-based web servers and applications

  • Experience on Jenkins & Ansible

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:


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Responsibilities: * Provide operational support and manage J2EE applications (RHEL, Tomcat and Oracle). * Automate Operational activities using scripting languages like Shell, PHP, Java Scripts etc. * Automate Operational activities using tools like Jenkins and other similar tools. * Provide email assistance to customers, consultants and partners on the operational side of Callidus products. * Research, analyze and troubleshoot to diagnose and resolve technical problems. * Proactively communicate client status, concerns, and issues to appropriate management team. * Update call tracking system to provide accurate and current documentation of issues. Requirements: * Bachelor's Degree in Computer Science, CIS, MIS, or STEM courses; Master's Degree a plus * Minimum of 5 years' experience * Required skills: * Experience with UNIX and Linux is required (Redhat preferred). * Experience with tomcat and J2EE platform is required. * Experience with more than one of the scripting languages like Shell, PHP and Java Script is required. * Previous operational experience to cloud platform(s) like AWS, Azure, Rackspace or even private clouds is required. * Good understanding of how J2EE applications work with Webservers etc. * Good understanding of SSL and SAML 2.0 is a plus. * Good understanding of relational databases (Oracle 11i) * Good understanding of SQL and stored procedures. * Excellent problem solving, organizational, and verbal and written communication skills to effectively interact with staff at all levels. * Preferred skills: * Exposure to NodeJS * Exposure to monitoring tools like Nagios, Sensu or others * Experience with Linux and windows-based web servers and applications * Experience on Jenkins & Ansible WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now. SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Successful candidates might be required to undergo a background verification with an external vendor. Additional Locations: Nearest Major Market: Philadelphia Job Segment: ERP, Oracle, Database, Developer, Engineer, Technology, Engineering SAP Newtown Square PA

Support Engineer Job

Gigya