Lambda Labs Myrtle Point , OR 97458
Posted 2 months ago
Lambda's GPU cloud is used by deep learning engineers at Stanford, Berkeley, and Carnegie Mellon. Lambda's on-prem systems power research and engineering at Intel, Microsoft, Kaiser Permanente, major universities, and the Department of Defense.
If you'd like to build the world's best deep learning cloud, join us.
What You'll Do
Be the first point of contact for all incoming technical support questions and handle all customer interactions with understanding, empathy, and transparency.
Troubleshoot software and hardware issues for customers and provide guidance on the best technical solutions that suit their needs.
Document solutions to common problems to allow for future customer self-service.
Provide feedback to internal teams on technical issues our customers are facing and, above all, be the customer's advocate.
Work together in a cohesive, customer-first collaborative team environment, sharing your skills, knowledge, and experience.
You
Have Linux administration experience.
Have Shell and Python scripting proficiency.
Possess excellent written and oral communication skills.
Nice to Have
Familiarity with ML / AI / Deep Learning.
Wide flexibility for scheduling as we push for 24/7 support availability.
About Lambda
We offer generous cash & equity compensation
Investors include Gradient Ventures, Google's AI-focused venture fund
We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability
Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG
We have a wildly talented team of 200, and growing fast
Health, dental, and vision coverage for you and your dependents
Commuter/Work from home stipends
401k Plan with 2% company match
Flexible Paid Time Off Plan that we all actually use
A Final Note:
You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.
Equal Opportunity Employer
Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
Lambda Labs