Support Engineer, Client Dedicated

Cybergrants Andover , MA 01810

Posted 3 months ago

Company Overview

CyberGrants is an ambitious, fast-growing and innovative company that helps our clients achieve Agile Social Impact. For 20 years, our business has been to provide innovative software and services in the most secure and efficient way. We are proud to have hundreds of clients, including over half of the Fortune 100. In the last twelve months alone, weve processed over $6.5 billion and more than 50 million volunteer hours. Nearly one-third of all corporate charitable giving is donated via CyberGrants software.

Use your technological abilities for good and go home every night knowing the work youve done has positively impacted millions of people around the world. Join CyberGrants team of passionate and innovative professionals today.

Position Overview

The client dedicated Support Engineer will be the primary day-to-day contact with one of CyberGrants largest, most key clients. Members of this group will take a team-based approach to keeping customers connected to CyberGrants and for enhancing their overall client experience. The Support Engineer is responsible for overall customer well-being by monitoring the health of the relationship between our customers and CyberGrants. Additionally, the Support Engineer will be supporting clients to troubleshoot technical issues, identify program gaps, and to assist with configuration changes.

Key Responsibilities

  • Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
  • Configure and enhance the customer configuration to achieve their required goals. Promoting opportunities for two-way communication including keeping customers informed of process or procedural changes
  • Leverage the capabilities of the software to provide workable solutions to clients


Required Qualifications

  • 5+ years of experience in a technical support/client management role in a SaaS or high-tech environment
  • Experience with working in SQL - the ability to query and make updates as required
  • Experience in working with cross functional technology teams in a client facing role
  • A good working knowledge of HTML
  • Utilized Jira/Confluence, ZenDesk, or alternative ticketing tool


  • Bachelor's degree (B. A. / B. S.) from four-year college or university; or equivalent combination of education and experience.


  • A rare opportunity to work in the philanthropy industry helping clients donate billions to nonprofits across the globe
  • Work with smart and engaged co-workers
  • Be a part of a culture that strives for innovation
  • Flexible and casual work environment
  • Comprehensive benefits package including health/vision/dental insurance, paid time off, 401K
  • Unique perks like Waffle Wednesdays, Pajama Day, extra vacation day on your birthday, and more
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Principal Technical Support Engineer Wafer Fab (OffShift)


Posted 6 days ago

VIEW JOBS 11/8/2019 12:00:00 AM 2020-02-06T00:00 What does it take to make the world a safer place? It takes delivering innovative technology and collaborating with some of the finest talent in the engineering field. Whether you're a software engineer or a mechanical engineer, at Raytheon you'll grow a varied and rewarding career. And you'll be supported with a comprehensive and competitive benefits package that promotes work/life. If you're ready to take on today's big challenges, discover a world of opportunity at Raytheon. * America's Best Large Employers by Forbes * Career & Development Opportunities * Full-time * Entry, Mid, Senior level Back to Job Navigation (Overview) Responsibilities Principal Technical Support Engineer - Wafer Fab (Off-Shift) An opportunity currently exists for an off-shift technical support engineer in the wafer fab of the Microelectronics Engineering and Technology department. The Microelectronics Engineering and Technology (MET) department designs and manufactures compound semiconductor devices, millimeter/microwave integrated circuits (MMICs) and modules for defense and commercial applications and is a part of Integrated Defense Systems (IDS). In this position, the chosen candidate will be responsible for supporting the IDS semiconductor foundry in any of the following areas: photolithography, dry etch, wet chemistry, plating, thin film deposition, metal deposition, etc. He or she will be responsible for providing engineering support in a cleanroom environment, assisting in resolving process issues with experimental and production wafers through the line and documenting and communicating all measurement results. The chosen candidate will also be expected to work with engineers in various areas of wafer fabrication and process development on next generation technologies. An understanding of basic semiconductor processing and cleanroom experience is desired. This position is for a 3rd shift position covering 40 hours spanning Sunday night-Thursday night in an engineer support position This position works on a 9/80 work schedule. Responsibilities will include some or all of the following: * Support the production fab by interfacing with production staff and equipment engineering * Working with process team members and engineers in the production fab to characterize and trouble-shoot processes * Document and effectively communicate all measurements and processing steps * Support the production fab in various processing needs as needed Required Skills & Experience * 8+ years of experience and understanding of semiconductor processing techniques and equipment, whether through coursework or hands-on lab experience Desired Skills & Experience * Experience in a cleanroom environment * Excellent communication, documentation, and teamwork skills * Desire to learn new wafer fabrication skills and willingness to assist team members * Knowledge of thin film deposition, plasma etch or photolithography or other unit fabrication processes * Knowledge of III-V semiconductors, preferably Gallium Arsenide and Gallium Nitride * Desire to work in a semiconductor clean room environment Education * Bachelor's degree in a STEM related major is ideal or Associate's degree with 10+ years related working experience Keywords: semiconductor, metrology, cleanroom, process engineering, wafer fabrication, photolithography, plasma etch, thin film deposition This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization. 151676BR 151676 Business Unit Profile Headquartered in Tewksbury, Massachusetts, IDS has 32 locations around the world. Its broad portfolio of weapons, sensors and integration systems supports its customer base across multiple mission areas, including air and missile defense systems; missile defense radars; early warning radars; naval ship operating systems; C5ITM products and services; and other advanced technologies. IDS provides affordable, integrated solutions to a broad international and domestic customer base, including the U.S. Missile Defense Agency, the U.S. Armed Forces and the Department of Homeland Security. Relocation Eligible Yes Clearance Type Secret Expertise Electrical Engineering Engineering Technology Hardware Engineering Type Of Job Full Time Work Location MA - Andover Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Raytheon Andover MA

Support Engineer, Client Dedicated