Support Engineer

Belden Bakersfield , CA 93301

Posted 3 months ago

ProSoft Technology provides solutions to help our customers increase production, reduce downtime, and lower operating and maintenance costs worldwide. Our solutions focus on Connectivity, Optimization, Modernization, and Migration challenges, and are at the center of the Industrial Internet of Things. We supply industrial communication solutions that enable dissimilar automation control equipment to share information and transfer critical control data through wired and wireless connectivity.

ProSoft is just one of the many brands that make up Belden's impressive portfolio. Belden is a multi-billion dollar global organization of 10,000 talented people that supports the mission-critical network infrastructure and audio visual broadcast needs of many of the world's best-known brands, placing us at the heart of the global transformation to a truly connected world. We are seeking driven, results-oriented team members to help us continue to grow and succeed.

Job Summary:

ProSoft Technology has an immediate opening for a Technical Support Engineer, to be located at our headquarters in Bakersfield, CA. Within this role, you will be responsible for providing support for a vast range of industrial communication products in various industries.

As a Technical Support Engineer, you will be responsible for ensuring the successful installation of our products in a customer application. This includes the setup and configuration, debug and troubleshooting, and working with all groups internally within the company to achieve success. As a Technical Support Engineer, you are the primary contact with the end user and responsible for bringing the customer thoughts and experiences to other groups throughout the company, making our products, and overall experience of using our products, better for all. ProSoft Technology equipment is typically found interfacing Allen-Bradley, Schneider Electric, and Siemens PLC processors with various field devices in the oil and gas, packaging, power, and water/wastewater industries, just to name a few... We also offer a complete line of Industrial Wireless solutions including 900MHz, 802.11 a/b/g/n, and industrial cellular products.

Responsibilities:

  • Pre & Post-sales technical support interfacing ProSoft Technology products with industrial automation equipment from various manufacturers.

  • Integration of various industrial applications & hardware platforms. Candidate should be comfortable with Ethernet network configuration and troubleshooting of communications issues and ladder logic programming.

  • Candidate must be able to provide support to end users on a variety of issues; identifies, researches, and resolve technical problems as well as documenting and monitoring the problem to ensure a timely resolution.

  • Candidate shall be willing to interface with various departments throughout the company such as Engineering, Operations, and Marketing to present field observations from our customers to various groups within the company.

Required Skills and Experience

  • Should be familiar with many of the following applications: RSLogix 5, 500, or 5000, RSLinx, RSView, RSNetworx, Concept, Unity, and Step7, TIA Portal. Experience with industrial wireless applications will also be helpful.

  • Strong problem solving skills with ability to manage multiple tasks independently, adapting to shifting priorities.

  • Excellent verbal and written communication

  • Some travel may be required for this position.

ProSoft Technology employees are afforded an exciting and challenging work environment that is casual, supportive and team-oriented. We promote a workplace culture that encourages leadership, teamwork, innovation and creativity to attract and retain the most talented and motivated people.

Our philosophy has always been to do everything we can to fulfill the needs of our customers. Prospective employees would show an interest in that type of culture and be ready to work hard and play hard. Our culture allows someone to bring in their own knowledge and ideas, and really feel like they've made an impact to the organization.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability, or protected veteran status.



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Support Engineer

Belden