The Breakers Palm Beach Inc Palm Beach , FL 33480
Posted 3 weeks ago
We are seeking a Support Desk Specialist within our Technology Services team to provide technical assistance and support for computer systems, hardware, and software to our users. This entry-level position involves solving problems, fulfilling service requests, and following standard operating procedures.
Responsibilities:
Receive, manage, and prioritize service requests via phones and emails.
Troubleshoot basic technical issues.
Configure, image, and deploy hardware according to departmental standards.
Conduct basic phone system troubleshooting, including wiring and user setup.
Successfully complete daily operations such as credit card processing, POS end-of-day reports.
Gather and analyze information to resolve technical issues.
Communicate diligently with users and the Technology Services team.
Qualifications:
High school diploma or equivalent; relevant technical certification is a plus.
Strong problem-solving skills and ability to follow standard procedures.
Basic knowledge of computer systems, hardware, and software.
Excellent communication skills and ability to interact with users effectively.
Detail-oriented with a focus on providing quality service.
Ability to work independently and collaboratively in a team environment.
Willingness to learn and adapt to new technologies.
The Breakers Palm Beach Inc