Support Desk - Technology Services

We are seeking a Support Desk Specialist within our Technology Services team to provide technical assistance and support for computer systems, hardware, and software to our users. This entry-level position involves solving problems, fulfilling service requests, and following standard operating procedures.

Responsibilities:

• Receive, manage, and prioritize service requests via phones and emails.

• Troubleshoot basic technical issues.

• Configure, image, and deploy hardware according to departmental standards.

• Conduct basic phone system troubleshooting, including wiring and user setup.

• Successfully complete daily operations such as credit card processing, POS end-of-day reports.

• Gather and analyze information to resolve technical issues.

• Communicate diligently with users and the Technology Services team.

Qualifications:

• High school diploma or equivalent; relevant technical certification is a plus.

• Strong problem-solving skills and ability to follow standard procedures.

• Basic knowledge of computer systems, hardware, and software.

• Excellent communication skills and ability to interact with users effectively.

• Detail-oriented with a focus on providing quality service.

• Ability to work independently and collaboratively in a team environment.

• Willingness to learn and adapt to new technologies.