Support Desk Specialist II (Remote)

Marco Technologies Omaha , NE 68102

Posted 2 weeks ago

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Marco is a one-stop shop for all things business tech. Our employees are movers and shakers and our company is always striving to do whats right.

Does this sound like a culture you want to be a part of? Were hiring a Support Desk Specialist II to help take Marcos technology further working full-time, Monday Friday.

More about us. We do it all from copy and print solutions to IT and managed services.

We are an organization led by sales people with 750+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally.

Join our growing team. You wont regret it.

Position Description:

The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration.

Main Responsibilities:

Provide technical support and remote help desk services to Marco clients, escalating when necessary

Review current systems and make technical/process recommendations for improving efficiency

Identify reoccurring issues in clients environment and proactively provide recommendations to improve efficiency, performance and reliability of clients network

Maintain client documentation

Stay up to date with relevant state-of-the-art technology, equipment, and/or systems

Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry

Ability to perform in a call center environment

Supporting multiple companies with end user requests and third party business applications

Efficiently communicate with technical and non-technical end users

Required Qualifications:

Bachelors Degree and 2+ years of experience or equivalent experience

Solid understanding of the administration of network operating systems, applications and services found in a client environment

Proficiency with business collaboration tools such as MS Office applications

Benefits:

Were not just competitive when it comes to business tech were also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance.

We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.

To apply (and to learn more about what makes us great), visit: www.marconet.com/careers

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