Gables Search Group, Inc. Overland Park , KS 66204
This is a company that prides itself on it's ethical business practices and fair treatment of employees! If you are looking for a company that truly feels like a family, this is a great place to be.
This is a newly created position due to growth! They have multiple new contracts/clients so need to add to their staff. This is a 3rd shift role with hours 11 p.m.-8 a.m.
This is a managed services company so there is a huge emphasis on training and development. New employees are put through a rigorous 30 day training where you will deepend your knowledge in all of the cutting edge technology that they work with.
The company is very supportive of continuous education and certifications. They are looking for individuals who work well in a fast-paced, high energy role with extensive customer interaction.
The Managed Services team is responsible for providing post-sales support to cloud business customers who have managed services contracts/agreements. Services range from managing hardware to fully managed solutions encompassing any or all of the following technologies: VPN, advanced router protocols, firewall management, physical and virtual backup systems management, and hosting.
The Help Desk Associate is responsible for monitoring the help desk console for new alerts, working new break/fix and existing tickets as assigned, documentation, assessments, and scripting. The Help Desk Associate will also assist Professional Service Engineers with tasks and tickets.
Should be proficient with at least one of the following: Microsoft AD, Exchange, and/or Citrix XenApp and/or XenDesktop. Microsoft MCSA or MCSE a plus.
Interact with the Service Delivery Team, Professional Services Engineers, and Account Managers.
Update tickets with detailed notes until resolved or escalated.
Achieve and maintain required certifications and complete additional training programs for continued growth.
Handle and resolve incoming Managed Services and Help Desk work tickets- must know all the technical details and be able to explain to end users in a lucid manner.
Contribute to the ongoing development of the Managed Service function by sharing knowledge, experience, and expertise with other team members.
Ensure all aspects of the department business as usual operations can be maintained to meet customers
The ideal candidate will have a bachelor's degree and at least 1 year of previous support desk experience. Work experience will be accepted in lieu of the degree.