Support Content Writer

Lending Club Lehi , UT 84043

Posted 2 weeks ago

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub (NYSE: LC) was founded in 2007 under the belief that a technology and data-driven marketplace can improve the way people access and invest in credit, creating value for both sides. Since then, we've helped millions of Americans take control of their debt, pursue their dreams, and invest in their future - all in a fair, transparent, and affordable way. Today we're America's largest online credit marketplace, facilitating billions of dollars in loans annually, and we're leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality.

About the Role

The Content Writer is responsible for researching and producing content as assigned by the Managing Editor. The primary responsibilities for this role include understanding incoming briefs and requests, produce early drafts of proposed content, use editor notes and guidance to improve drafts, and collaborate with stakeholders to ensure drafts meet their needs.

This role sits with our Content & Project Management team, which is home to technical writing, project and change management, and content strategy. We document and orchestrate work performed across teams to ensure we're communicating clearly, consistently, and in compliance with industry regulations. We pride ourselves on providing quality content to support both our internal teams as well as our members.

As a Support Content Writer, you will craft the best possible content that increases our members' self-service rate, improves first-time resolution, and reduces contacts. You'll partner across the organization to write, update, and maintain member-facing content that reflects product changes and the latest member experiences. Writing multi-channel content that's compassionate, friendly, and down to earth, you'll help our members understand our platform and quickly find the answers they need.

What You'll Do

  • Schedule project kick-off meetings with content requesters as needed

  • Write initial drafts of content and subsequent revisions, as necessary

  • Use internal documentation to research and ensure correct information is communicated in drafts

  • Utilize notes from Managing Editor to improve and evolve drafts

  • Collaborate with stakeholders to ensure drafts meet their requirements

  • Handoff final draft for the approval process

About You

  • Demonstrated ability in English writing

  • Ability to produce content quickly and on deadline

  • Solid organizational, communication, and people skills

  • Willingness to make edits and improve writing craft

  • Eagerness to support customers and their experience

  • Bachelor's degree in an associated field is preferred not required

LendingClub is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

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Support Content Writer

Lending Club