Responsibilities include but not limited to heavy customer interaction (internal and external) which often includes Senior level staff. Supports overall PlanConnexion business operations, administration as well as training and trouble-shooting support. The support consultant is also responsible for quality assurance for the various release work as well as identifying improved processes and enhancements based on customer feedback.
Responsibilities include but are not limited to:
Operations Serves as a subject matter expert of application, system, and/or process. Responsible for training, access, issue resolution, documentation, and day to day operational activities. Develops relationships with the Team, project team members and other internal and external customers to support effective collaboration.
Workgroup support Planning, communications and meeting coordination including meeting materials, participation, and documenting summaries and deliverables, adhering to Commercial Markets governance process.
Manages Activities Supports team by accomplishing tasks and managing assignments by prioritizing multiple new and ongoing initiatives. Clearly and periodically reports status of tasks and.
Participates in/leads project team discussions to reach conclusions and determine direction of work. Takes initiative to identify and solve problems as capabilities permit.
Customer Focus Develops relationships with both internal and external customers to support effective collaboration. Takes a proactive approach researching issues, gathering facts, and understand the needs of the team and customers.
Documents and communicates recommendations, status, or issue resolution. Increases knowledge industry, business, and organization and forms relationships with people from all parts of the organization to gain understanding about different areas that may impact PlanConnexion.
Development Projects Helps define requirements, participates in development discussions, and provides primary support for User Acceptance testing. Identifies issues and defects, and potential future enhancements.
Process Improvement Identifies, documents, and improvements to existing or new processes to improve and optimize operational efficiency.
Business case development supports planning of projects by helping to define the problem/issue, giving input to the solution design, developing timelines, and ensuring stakeholder input is considered in the planning.
Required Basic Qualifications:
Bachelor's Degree in Business / related field or equivalent experience
Minimum of 3 years of data analysis and business operations experience
Preferred Basic Qualifications:
Excellent written and verbal communications skills
Strong analytical skills with demonstrated ability to execute on work plans to manage smaller projects and portions of larger projects
Experience in process improvement methodologies
Ability to support information gathering activities, framing problems and writing understandable results for multiple audiences
Equal Opportunity Employer
Blue Cross Blue Shield Association is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, disability, veteran status, genetic information or any other legally protected characteristics
Blue Cross And Blue Shield Association