Support Center Specialist/Ecommerce- Secaucus, NJ

Century 21 Department Stores LLC Secaucus , NJ 07096

Posted 2 months ago


Position Summary:

We are currently seeking a highly motivated full-time Support Center Specialist to join our Customer Care Center team of leading experts. While providing efficient, courteous and prompt service to our loyal Century 21 guests, as a Support Specialist, you will assist our call center agents with resolutions by examining evidence of issue, reviewing all information provided and determining the best form of resolution. With training, coaching and development, you will serve as a brand ambassador and assist us in our mission of Delivering Value to Live Better.

Duties and Responsibilities Include:

  • Provide service support by answering questions and offering prompt assistance to customer care agents.

  • Build customer loyalty by placing follow-up calls to resolve customer issues.

  • Document all chat and email information based on standard operating procedures.

  • Deliver friendly and prompt customer service within social media outlets and email.

  • Process claims while identifying and escalating priorities.

  • Respond to guest service email queries when needed.

  • Research and service inquiries to provide timely, accurate and complete resolution.

  • Update customer information for new and existing C21 status members.

  • Route queries to appropriate internal partners and follow up with customer issues.

  • Suggest methods to update, simplify, and enhance processes, procedures, and technologies.

  • Handle and complete multiple tasks simultaneously.

Minimum Requirements

Knowledge and Skills:

  • Advanced written/verbal communication skills required.

  • At least 6 months of live chat, social media or email communication experience.

  • Customer service experience required.

  • Strong organizational skills.

  • Experienced in handling escalations

  • Must be able to type a minimum of 40 wpm with 80% accuracy

  • Editing, blogging or any form of online or written communication experience a plus.

  • Results oriented, passionate, and shows a strong sense of urgency.

  • Exhibits strong understanding of Microsoft Suite

  • In-depth knowledge and understanding of social media platforms and their respective participants.

  • Fashion industry experiences a plus.

  • Demonstrates superior multi-tasking abilities with analytical and problem solving skills.

  • Commitment to exemplifying the Century 21 Core Values.

Schedule: Flexible work schedule and weekend availability required.

There has never been a better time to join the company whose growth knows no boundaries. The company that rewards your success with better pay, better benefits, better atmosphere, and better career advancement opportunities!

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
ShredIt Route Driver (Cdl) Secaucus NJ


Posted 1 week ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 •Commercial Driver's License, as per state or provincial regulations. * High school diploma or equivalent. * Minimum of one (1) year of route transportation experience is preferred. * Basic knowledge of truck maintenance. * Ability to lift a minimum of 57 pounds repeatedly over the course of the day. Must have a clean driving record. The Shred-it Customer Security Representative (II) is responsible for providing industry leading levels of service to our clients while taking care of all customer document destruction needs. The integrity of every Customer Security Representative is essential to maintaining goodwill and building new bonds of trust with our clients. The Customer Security Representative is a member of the Operations team and plays an integral role as the face of Shred-it. The Customer Security Representative(II) maintains Shred-its policies, standards, and practices and ensures adherence to Shred-it's Vision, Mission and Values. * CUSTOMER SECURITY RESPONSIBILITIES: * Performs onsite/offsite document destruction of confidential information using mobile based shredding equipment. * Operates company equipment in a safe and efficient manner in an effort to minimize the risk of injury and equipment damage. * Maintains a high level of security when emptying consoles by ensuring all documents are retrieved, bags are placed and the consoles are securely locked. * Services customer locations in a manner that least interrupts the client's business. * Services accounts using a hand-held device, providing customers a printed certificate of destruction upon completion of each service. * Operates mobile shredder to conduct on-site shredding daily. * Transports documents from client locations daily to be destructed offsite. * Maintains a clean and safe working area; especially around the baling machine. * Ensures that truck shredding compartment and cab is cleaned and organized at all times in accordance with company guidelines. * Performs mandated daily safety and maintenance checks on truck and shredder equipment. * Conducts daily check-in with Service Manager to review route completion and efficiencies. * Complies with all local, state and federal laws governing driver fitness and hours of service. * Complete and maintain DOT logs when applicable. * Understand and implement all Corporate and Document Management division policies and procedures that impact job responsibility. * Follows all safety requirements as outlined in corporate policies. * Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company's policies and procedures at all times and bringing the manager's attention to any areas of concern. CUSTOMER SERVICE RESPONSIBILITIES * Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it. * Develops and maintains a relationship with the account contact and decision maker to ensure contract renewals and prevent lost business. * Completes all necessary paperwork accurately as required by company policy. * Ensures that all customer containers have been serviced and are orderly and clean. * Maintains cleanliness of truck interior and exterior. * Always maintains personal appearance and truck presentation in accordance with policies. Presents the Shred-it image in appearance and actions as superior and professional. * Serve as a Helpful Expert in exceeding customer expectations on a regular basis. Stericycle Secaucus NJ

Support Center Specialist/Ecommerce- Secaucus, NJ

Century 21 Department Stores LLC