Support Analyst Intern

KAR Auction Services Westchester , IL 60154

Posted 2 weeks ago

Insurance Auto Auctions, Inc. is searching for a Support Analyst Intern to join our team for the summer.

Founded in 1982, Insurance Auto Auctions, Inc. is one of the leading North American salvage auto auctions. We have exclusive focus on the automotive total-loss industry and over 150 corporate owned facilities across the United States and Canada. We provide Sellers and Buyers with the best solution to process and acquire total-loss, recovered-theft, fleet lease, dealer trade-in and collision damaged rental vehicles

In this role, the Intern will work with IT Support Manager to gain in-depth knowledge of the service desk operations. Intern will cross train with technical analysts and have tasks assigned by the IT Supervisor.

Job Duties/Responsibilities:

  • Assist with setting up new hires in AD access and termination requests

  • Ordering hardware/software for IAA internal employees

  • Asset Disposal

  • Create electronic database of hardware within the building

  • Dispatch tickets to analysts

  • Hot Swap Program

  • Shipping and tracking loaner equipment from Corp to field locations
  • ASAP Data changes
  • Various ASAP data changes that route into service desk
  • Work station set up for new corporate employees

  • Performs other duties as assigned

Job Requirements:

  • Strong written and verbal communication skills

  • Customer Service focused and enjoy working with others

  • Basic knowledge of Windows 10 OS

  • Basic data entry using Excel or other tools

Education Requirements:

  • Higher education student (36-24 credit hours from graduation

IAA is committed to providing equal employment opportunities regardless of race, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.

IAA is a drug-free workplace. EOE


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Support Analyst Intern

KAR Auction Services