Support Analyst III

Minimum Qualifications:

Require Associates degree earned by date of hire and 4+ years of relevant experience.

OR

Require 7 years of relevant experience.

Desired Qualifications:

• Bachelors Degree in a relevant field, earned by date of hire.

• Hold one or more of the following (preferred not required):

ITIL Foundation Certification

CTS - Certified Technology Specialist

CTS-I Certified

Certified Crestron or AMX programming language

• 4-7 years of knowledge & experience with Windows desktop operating systems and desktop business software, such as Windows 7, Windows 10 and Microsoft Office

• 4-7 years of knowledge & experience with Macintosh desktop operating systems and desktop business software, such as Mac OS 10.9.x (Mavericks), Mac OS X 10.11.x (EI Capitan) and Microsoft Office

• 4-7 Experience with Google products such as Google Doc, Google Mail, Google Drive

• 4-7 Experience supporting networked printers.

• 4-7 Knowledge of the operation of computer-based and integrated audiovisual learning environments

• 3-5 Knowledge of Audio, Video, Video Conference and Control Systems.

• 3-5 Knowledge of Installation and mounting of AV equipment such as projectors, Flat panel televisions, brackets, etc.

• 3-5 Experience testing and troubleshooting cabling and audio visual equipment.

• Poses general knowledge of construction & the AV industry.

• 4-7 years of experience with wired and wireless networks, IP Addresses, and DHCP

• Excellent verbal and written communication skills; including communicating technical information in terms understandable to the end user.

• Excellent customer service skills; including diplomatically, patiently, and successfully handling complaints, problems, questions, conflict, and suggestions.

• 4-7 years managing Windows using Group Policy, Imaging and other tools.

• Workload management skills; able to delegate student staff to manage workload needs.

• Basic people management skills; able to establish and maintain team relationships, develop programs to improve professional development, empower teams, respond to personal and professional needs and plan user training.

• Basic problem management skills; able to resolve problems throughout the information system lifecycle, including classification, prioritization and initiation of action, documentation of root causes and implementation of remedies.

Knowledge, Skills and Abilities

See above.

Working Conditions/Physical Demands:

Special Instructions to Applicants:

Diversity Statement:

Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.

For more information on Miami University's diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University's mission and core values, please visit the Mission and Core Values webpage.

EO/AA Statement/Clery Act:

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

Labor Law Posters for Applicants:

Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).

Date to Begin Screening Applicants:

Benefits Eligible:

Yes

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.

Advertised: 09 Apr 2024 Eastern Daylight Time

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