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Support Administrator

Expired Job

Career Strategies Santa Barbara , CA 93101

Posted 2 months ago

Under the direction of the IT Manager, the Support Administrator will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.

Responsibilities (Specific tasks, duties, essential functions of the job)
PC hardware installation & troubleshooting
Desktop software installation and troubleshooting for local and remote users
Provide Desktop support and problem solving to end-users
Tracking of hardware and software additions/changes
Create / Update FAQs and other technical documentation
Participate in creation and editing of IT Support Standard Operating Procedures
Provide escalation support for Helpdesk Technicians

Knowledge, Skills & Ability (Specify Required & Desired)
Attention to Detail
Excellent oral and written communication skills
Collaboration and Teamwork oriented
Flexible and able switch to different tasks as required
Knowledge, experience and Continuous Learning (as required) of the following: Windows Desktop OS (setup, diagnostics, and common problem resolution) Local Area Networking MS Office Applications PC and printer hardware Experience with MS Windows Active Directory and MS Exchange user administration

Qualifications:
(Minimum Education & Years Experience required)
High School Diploma
2-4 years direct technical experience
2+ years experience troubleshooting and supporting PC / Mac
Microsoft and / or Cisco certifications (desirable)

Working Conditions (The environment in which the job is performed, outside a normal office environment)
Must be able to sit at computer for extended amounts of time.
Must be able to lift/move demo equipment (up to 250lbs) and 50 lbs unassisted

Skills:
helpdesk, desktop support, hardware, software, pc, mac, cisco
Permanent


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Support Administrator

Expired Job

Career Strategies