Supply Chain Support Specialist

EMD Millipore Saint Louis , MO 63150

Posted 4 months ago

Your Role:

The purpose of this position is to accurately provide delivery timetables to manufacturing customers globally for out of stock products. Challenge global operations to meet customer delivery requirements, identify and eliminate complex barriers, improve OTIF delivery performance and achieve Customer satisfaction.

Manage and assume ownership of the entire order fulfillment process for global SAFC & Applied Markets supply chain (customer, order processing, production, purchasing, QC, QA, packaging, distribution, customer). Develops and uses supply chain management strategies and practices to ensure on-time, on-quantity and on-quality customer delivery of products and services. Build relationships with internal/external departments to execute timely Customer communication.

  • Establish and monitor milestones on all out of stock orders utilizing project management skills to drive on-time delivery. When milestones are not achieved, take action to bring project back on schedule.

  • Continuous collaboration with US operational teams (Planning, Procurement, Production, QC, etc.) from scheduling through delivery to meet customer's delivery requirements.

  • Internal advocate for US and International customers with special attention to customer's business critical issues.

  • Advocate on behalf of customers and sales team to bring projects back to track and communicate business impact to customer.

  • Proven in-depth experience with global MilliporeSigma supply chain processes.

  • Customer advocate in operational S&OP meetings.

  • Seek, identify and recommend improvements for the supply chain process.

  • Issue intercompany purchase orders for customer drop shipments.

  • Improve and stabilize service levels (on time delivery).

  • Understand and apply corporate revenue recognition, trade compliance and intercompany pricing policies.

  • Perform additional duties as required to adjust to changes in business requirements.

Who You Are:

Basic Qualifications:

  • High School Diploma or GED
  • 5+ years customer service experience in any industry

Preferred Qualifications:

  • Bachelor's Degree in any discipline

  • 1+ years of experience in manufacturing service

  • Previous supply chain or project management experience

  • Rational and analytical thinking

  • Knowledge and understanding of cGMP and other relevant quality systems

  • Strong analytical skills

  • Strong relationship development skills


Job Requisition ID: 193957

Location: St. Louis

Career Level: D - Professional (4-9 years)

Working time model: full-time

US Disclosure

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure

The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: QA, Quality Assurance, Project Manager, Quality, Technology

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Supply Chain Support Specialist

EMD Millipore