Supply Chain Planner

Job title:

Job Title: Supply Chain Planner

Position: Permanent

Functional area: Account Management Division

Reporting to: Account Management Division Deputy General Manager

Purpose of the job:

SALES ORDER PROCESSING: to manage the orders of our distributors, liaising with the warehouse, suppliers and other members of the team to ensure their queries are timely looked after and the goods are shipped in line with customers' expectations.

OPERATIONS PLANNING: Demand planning, inventory control and reporting of sales, stock, shipment schedules and KPIs.

PROJECTS: Support the Account management team with implementation of new business/lines of products, and projects to improve the efficiency of the company which might require extensive ERP development.

OTHER DUTIES: Internal/external auditing support, Customs/product classification, item master update, logistics cost reporting, etc.

General Duties

Sales Order Processing for all Mitsubishi Air-conditioning products (Units, accessories, spare parts):

Daily processing of sales orders in our system
Tracing and release of Back Orders in our system
Preparing and supplying the necessary documentation (P/L, Proforma invoices) to our customers
Liaising with customers by phone and/or email answering enquiries in regard to sales orders, stock availability and Orders ETAs
Liaising with the Warehouse staff to resolve logistical issues.
Liaising with our European and Asian suppliers.
Consult with Technical Team (Pre/After sales as appropriate) to support sales.
Release Stock and Control aged back orders on a daily basis to support inventory management
Filing of necessary shipping documentation (POs, Bill of lading. waybills, invoices, credit memos, etc)

Operations Planning

Demand planning for assigned category: Regular update of mid- and long-term forecasts and other parameters that assist on creating purchase orders to vendors.
Ensure we have the right amount of stock to fulfil customer demand without incurring in shortages or generating surplus inventory.
Liaising with vendors to ensure production is on time, assigning priorities when required and keeping customers well informed on shipping schedules of future incomings.
Keep close and fluent communication with the technical team in order to understand the product, its compatibilities with other units and the product life cycle, to better be able to estimate the demand.
Generate internal reports and KPIs to measure the performance of the business.
Day to day monitoring of:

Production schedule
Inbound process
Sales orders and stock reservations

Projects:

Support with new business set up
Support with new lines of products and new customers
Support with new demand planning and replenishment system

OTHER DUTIES

Internal/External audit support
Customs/product classifications
Update of item master in the system
Troubleshooting of ERP system.
Logistic cost benchmarking, Route to market study etc.

Required Skills

Good analytical and numerical skills
Good Communication skills
Excellent Customer service attitude (internal/external)
Minimum 2 years' experience in demand planning and stock management.
Proactiveness
Teamwork and cooperation with colleagues
Personal responsibility
Commercial awareness
Ability to manage priorities
Initiative and problem-solving attitude
MS Office (Advanced - Excel is key)
Experience with System/ERP (nice to have)
Accounting knowledge (nice to have)
Interest in the technical aspects of aircon units (Desirable)

Education:

English and Maths GCSE Grade C or above, or equivalent

Location:

5 The Square, Stockley Park, Uxbridge, UB11 1ET

Working Hours:

9:00 - 17:00 (1 hour lunch break) to be confirmed
35 hour working week over Monday to Friday