Supply Chain Operations Specialist II

Ceva Logistics U.S., Inc. Dallas , TX 75201

Posted 7 days ago

CEVA Logistics, one of the world's leading non-asset based supply-chain management companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Approximately 40,000 employees in more than 160 countries are dedicated to delivering effective and robust supply-chain solutions across a variety of sectors where CEVA applies its operational expertise to provide best-in-class services across its integrated network.

CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. CEVA people are passionate about supply chain management.

JOB SUMMARY:

Provides various levels of support and services to areas of the supply chain and operations, such as entering and processing information, working with carriers and providers to update information, track and trace details, and ensure service levels, and providing levels of customer service.

KEY ACCOUNTABILITIES:

Summary:
Performs a variety of operations to support to areas of the supply chain or operations, such as processing operational and customer data, assisting with running and summarizing reports, and understanding carrier requirements. Generally requires operational knowledge of customer and carriers, addressing various internal and external customer questions and concerns, and providing standard to complex customer service, quotes and tracking and tracking needs.

  • Receives and processes various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.

  • Enters various operational/customer data in software systems and applications, works to identify missing or potential operational or service concerns, and communicates with appropriate groups as necessary to resolve.

  • Utilizes databases, logs, and other sources to locate and verify information; information is usually operational in nature, standard to complex.

  • Addresses various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forwards complex or escalated customer needs as appropriate.

  • Tracks orders and shipments and assists with tracing as needed; usually more standard, regional or domestic operations.

  • Assists with running and summarizing operational reports and details; presents information to co-workers or supervisors are needed.

  • Interfaces with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically standard to complex.

  • Assists with preparing information required for quotes or address potential services; may provide more standard to complex quotes.

  • Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.

  • Develops working relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs.

  • Creates and processes invoices, reviews for operational accuracy, and works with customers on questions and payment.

  • Performs other duties as assigned.

KNOWLEDGE, EXPERIENCE & SKILLS:

Specialist II:

  • Applying operational and support principles and practices in related supply chain environment.

  • Understanding and following policies and procedures.

  • Utilizing databases and systems to review and verify documentation and information.

  • Relaying communications between groups.

  • Preparing and handing off information and processes.

  • Tracking and tracing basic shipments or product.

  • Understanding of providers, carriers and services in related supply chain environments.

  • Communicating potential concerns or delays.

  • Operating in a fast pace and changing environment.

  • Operating in both a team and individual contributor environment.

  • Communicating with co-workers to provide and receive direction.

  • Preparing basic reports, queries, and operational information.

  • Must be able to read, write, and speak English fluently.

  • Basic to intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications.

Education & Certifications Experience

  • High School Diploma or GED required.

  • Four to six years related experience.

  • One to three years industry experience preferred.

Specialist Knowledge & Skills

  • Must be able to read, write and speak English fluently.

  • Ability to communicate and interact effectively with multi-functional and diverse backgrounds.

Computer Skills

  • PC literate.

  • Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.

OTHER ESSENTIAL FUNCTIONS: Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. or international currency, weight, volume and distance measurements. Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance. Read, analyze and interpret complex procedures or regulations, and write correspondence and procedural documents. Speak effectively before groups of customers or employees. Recommends solutions to common problems. Gives and welcomes feedback, contributes to building a positive team spirit. Consistently at work and on time.

Working Conditions

Work is generally performed within an office environment, with standard office equipment available. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.


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Supply Chain Operations Specialist II

Ceva Logistics U.S., Inc.