Provides various levels of support and services to areas of the supply chain and operations, such as entering and processing information, working with carriers and providers to update information, track and trace details, and ensure service levels, and providing levels of customer service.
KEY ACCOUNTABILITIES: Supply Chain Ops/Service Clerk
Provides more standard support to areas of the supply chain or operations, such as entering information, updating logs and files, and responding to internal and external customer or operational questions. Generally the information is more routine and accessible, basic tracking and tracing and involves performing basic office and clerical duties.
Enters standard and more routine data in software systems and applications.X
Updates logs, documents and files to track operational, carrier and customer information.
Receives and reviews documents for accuracy, such as dates, times, location, counts and related information.
Responds to basic internal and external customer questions on the status of operations, accounts or services; escalates more complex needs as required.
Prints and prepares forms, labels, billing, invoices and related documents to ensure timely awareness for processing.
Assists with tracking orders and information through systems, vendors and related sources, such as arrival, times, confirmation and similar details.
Performs basic office and clerical duties, such as preparing and sorting mail, maintaining logs, answering and directing phone calls, and related activities.
Performs other duties as assigned.
High School Diploma or GED required.
Prior office experience is preferred.
Basic customer service principles and practices.
Office operations principles and practices.
Performing data entry.
Must be able to read, write, and speak English fluently.
Communicating with co-workers to provide and receive direction.
Verifying information and status.
Basic proficiency in Microsoft Office, Internet, web-based and job specific software applications.
Typically not required.
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Nearest Major Market: El Paso
Ceva Logistics U.S., Inc.