Pepsico White Plains , NY 10601
Auto req ID: 159352BR
Provide functional leadership to Region MEM Teams with the immediate goal of Achieving Service Excellence by improving the MEM Scorecard measures of Customer Service, Productivity, Process, and Cost. Develop strategic annual operating plan objectives and tools to facilitate execution in the field. Developing field managers through Coaching for Service Excellence platforms to improve performance and exceed customer expectations.
The Director MEM Field Operations is responsible for managing an Operating budget of $20 25MM and leads a large and complex field organization This team is accountable to move, service and install a wide variety of marketing equipment across retail and foodservice customers.
Major Task Responsibilities and Key Accountabilities:
Creates & implements process improvements across the Region to support equipment move and equipment repair.
Ensures customer service focus of MEM team based on broad customer/sales knowledge and experience
Anticipates technical/mechanical problems encountered in MEM operations and sources support resources to close gaps to standard
Serves as an expert resource to others in the use and interpretation of MEM systems information, inclusive of problem solving analysis of National Scorecard and Standard reporting data
Serves as resource to others on MEM operations & competitor capabilities in order to meet Region & organizational objectives
Interaction within the Pepsi organization will include Region VP's and the Region Team, VP's, Sr. Directors, for both Retail and Foodservice and HQ functional teams
The Field Director will interact with Sr Customer Sales and Operations personnel, Suppliers and neighboring Franchise Bottlers
Bachelor's degree in Operations Management
10-15 years' experience within beverage industry, including a proven track record in People Management, Equipment Service Management
Ideal candidate would have previous Operations Management experience with strong negotiation and presentation skills
Highly motivated individual with excellent communication, influencing and follow up skills
Proven experience in leading and influencing cross-functional teams
Ability to manage a large team delivering high quality customer service performance while managing costs to within plan
Strong PC skills including intermediate/advanced Excel
Relocation Eligible: Eligible for Standard Relocation
Job Type: Regular
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
For San Francisco Bay Area: Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance.
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