Supply Chain Customer Service Representative

Weyerhaeuser Company Seattle , WA 98113

Posted 2 weeks ago

The Wood Products Supply Chain organization has an immediate opportunity available for a full-time Customer Service Representative to join our dynamic team in Seattle, Washington. Weyerhaeuser's 120-year history meets modern sustainability in its new LEED-certified and award-winning building located in the historic Pioneer Square district.

Please note that due to the covid-19 pandemic, all employees currently based out of our corporate headquarters in Seattle are working from home. Therefore, the person in this role will begin working in the same capacity until our office re-opens. At that time, you will transition to working from our HQ office in Pioneer Square full-time.

We are a collaborative team with a strong reputation for performance, built by knowledgeable members who drive efficiency by leveraging technology and process improvement. In this valued and strategic role, the Wood Products Supply Chain Customer Service Representative is the first point of contact for a growing roster of new and current customers. In short, the Customer Service Representative role is key to the company's success by maintaining customer satisfaction through superior customer service.

The ideal candidate is a motivated, action-oriented person who is passionate about customer service. In this role, you are instrumental in developing and maintaining relationships by providing excellent customer service to both internal and external customers. You provide superior account support, manage the order process with a fine degree of accuracy, and are influential in assisting and strengthening our Wood Products organization with various projects and promotions.

In this role, you will build relationships with customers across the US and Canada while mastering the workings of a metrics-driven, streamlined organization. The Customer Service Representative role is an excellent opportunity to join Weyerhaeuser's Supply Chain team and to grow within an organization that will invest in you. We hope you choose us for your next career.

Key Functions:

  • Utilizing SAP and other sales tools to accurately process sales orders along with the management of invoicing without error or delay

  • Providing outstanding customer support from initial contact to when product arrives to customer

  • Working cross functionally across supply chain & sales to fulfill our customer order requirements

  • Develop and maintain strong customer relationships

  • Serving as main customer touch point for troubleshooting customer issues

  • Meeting and/or exceeding service expectations and customer follow up

  • Consistently looking for ways to improve processes across supply chain

  • May build or develop order specifications, prices and/or cost, order design.

  • Participate in project work as required

  • Ensure all documentation is provided to relevant parties - invoices, order confirmations, packing lists, etc.

  • Maintain customer data within SAP, which includes completing new customer set up requests

  • Have deep understand of Weyerhaeuser business, products, and customers to ensure highest level of service to customers

  • Work within a team environment to meet business objective and goals

  • High School Diploma, with bachelor's degree preferred

  • 2 years of customer service with some sales or supply chain experience is preferred

  • Experience working in a team environment and independently as needed

  • Demonstrates computer competence with Microsoft Office (word processing, spreadsheets,

  • Experience working with SAP or other ERP systems is preferred

  • Excellent verbal, interpersonal, and written communication skills

  • Ability to meet time sensitive deadlines and prioritize responsibilities

  • Ability to recognize problems, assess situations, gather relevant information, and respond/resolve effectively

  • Positive attitude and thrives in a collaborative environment

  • Excellent customer service skills and demonstrates a passion for customers

  • Desire to drive to not simply meet but exceed expectations

  • Highly motivated self-starter who is results oriented

  • Ability to give and receive feedback

  • Ability to work flexible hours as needed

About Weyerhaeuser

At Weyerhaeuser, we sustainably manage forests and manufacture products that make the world a better place. We're serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference. Weyerhaeuser prides itself on employee development. In fact, it's one of our core values, along with a focus on excellence, a devotion to sustainability, the development of products that improve lives, and a commitment to tangible values. We're honored to have been named one of the World's Top Ethical Companies for 10 years, among other accolades. We also invest in company culture and hold regular events to enhance teamwork and give back to communities, both large and small, of which we form part of the fabric.

We know you have a choice in your career. We want you to choose us.

Weyerhaeuser is an equal opportunity employer. We are committed to taking affirmative action to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans

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Supply Chain Customer Service Representative

Weyerhaeuser Company