Supplier Success Professional (Customer Support) - Trilingual Portuguese/Spanish/English

SUMMARY

The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.

If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home).

This position requires being fully fluent (both verbally and in writing) in ALL three of the following languages: Brazilian Portuguese, Spanish, and English. Written and verbal assessments of these languages will be performed during the interview process.

Pay rate: $16.50/hour USD

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to all Avetta customers

• Help end-users navigate the Avetta Cloud Application

• Verify technical documents submitted by end users

• Ability to resolve complex issues with focus on customer experience

• Interact directly with Avetta customers through telephone, email and chat

• Prioritize and resolve customer needs

• Accurately verify details on regulatory documents

• Support and explain customer billing and subscription terms

• Record details of interactions in Service Cloud (SFDC)

• Provide necessary outbound follow-up, both via phone and email

• Communicate and coordinate with internal departments

• Work as a team and be a positive addition to Avetta's culture

• Performs other duties as assigned

• May be required to attend training, meetings, or seminars

MINIMUM QUALIFICATIONS:

• Call center experience is a plus

• Excellent communication skill - both written and orally

• Working PC knowledge, windows preferred and related applications

• An affinity for learning online software systems

• Interpersonal skills

• Problem analysis and problem-solving

• Attention to detail and accuracy

• Adaptability

• Self-Motivated

• Stress tolerance

• Ability to learn and apply new information or skills