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Supervisory Voluntary Service Specialist

Expired Job

Department Of Veterans Affairs New Orleans , LA 70130

Posted 2 months ago

  • Videos

  • Duties

HelpDuties Summary

The Voluntary Service Officer operates as the first level supervisor and organizationally as the Supervisory Voluntary Service Specialist (SVSS). The incumbent has full delegated authority and responsibility for developing, managing and administering a large comprehensive voluntary services program for the Southeast Louisiana Veterans Health Care System (SLVHCS). The SVSS develops, manages and ensures positive and meaningful volunteer experiences by meeting organizational needs.

Learn more about this agency


Major duties:

  • Directs the work of an organizational division which is primarily administrative in nature, and provides management analysis and productivity improvement services to the Directorate

  • Serves in a technical and administrative role over the program areas and directs the program and directs the programs as a first-level supervisor while managing the Voluntary Services program.

  • Plans and assigns work to subordinates, establishes performance standards and evaluates work performance, instructs employees on work matters, recruits, interviews and orientates volunteers for positions throughout the Medical Center

  • Provides technical and administrative direction and guidance to subordinate staff performing functions which impact the Voluntary Services Management operations.

  • Oversees the work of three (3) employees who perform professional, technical and administrative duties




Work Schedule: 7:30 a.m.- 4:00 p.m.

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Voluntary Services Officer (Supervisory Voluntary Service Specialist), GS-0301/629-07273-0

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Travel Required

Occasional travel - Travel required via GSA automobile to 25% of tour of duty to collect donations and to conduct Voluntary Service business with the CBOCs and within the community.

Supervisory status


Promotion Potential

  • Job family (Series)
    0303 Miscellaneous Clerk And Assistant

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process

  • All current and former Federal employees must provide a copy of their most current SF 50


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/11/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience: Applicants must have one year specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

  • Planning, establishing and implementing policy

  • Developing program goals and objectives

  • Identifying organizational needs and proposing or modifying volunteer initiatives to address efficiencies and program improvement recommendations

  • Managing the gifts and donations program

  • Resolving sensitive and complex situations



Applicants may substitute education for the experience required for the GS-11 level with a Ph. D. or equivalent doctoral degree;

3 full years of progressively higher level graduate education leading to such a degree;


an LL.M., if related.


Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond.

Preferred Work Experience: VHA Supervisory Voluntary Service Specialist

You will be rated on the following Competencies for this position:

  • Administration and Management

  • Analysis and Problem Solving

  • Communication

  • Knowledge of Volunteer Service Program Management

  • Skill in effective supervision

  • Knowledge and skill in Conflict Resolution

  • Knowledge and skill necessary for the development of community awareness

  • Comprehensive knowledge of organizational structure

  • Skill in developing, planning and organizing a wide range of special events & ceremonies

  • Customer Service

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:
The SVSS does considerable walking throughout the medical center, community living center and VA property to facilitate successful placement of volunteers and meets th program's needs of staff, patients and volunteers. the position requires considerable bending, lifting and driving an automobile on a regular and recurring basis in order to facilitate many of the activities supported by a proactive VAVS program. Organizing pieces of equipment, luggage, brochure, materials and supplies.

Work Environment: Most of the work is performed within the medical center facility but outside of the incumbent's immediate office. This increases the regular and recurring exposure to patients with contagious diseases. The SVSS regularly travels within and beyond the immediate community in all kinds of weather, often after work hours, on weekends and holidays to attend meetings, presentations and conferences associated with an active VAVS program. This often requires working outside of the normal tour of duty hours.


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

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Supervisory Voluntary Service Specialist

Expired Job

Department Of Veterans Affairs