Supervisory Veterans Service Representative

Summary

The Supervisory Veterans Service Representative (AVSCM) manages Veterans Service Center (VSC) division operations through a staff of personnel responsible for providing information, advice, and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to various consumer groups.

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Overview

• Accepting applications

• Open & closing dates

09/24/2024 to 10/03/2024

• Salary

$103,409 - $134,435 per year

• Pay scale & grade

GS 13

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Location

1 vacancy in the following location:

• Boise, ID

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

25% or less - You may be expected to travel for this position.

• Relocation expenses reimbursed

Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy.

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

• 0996 Veterans Claims Examining

• Supervisory status

Yes

• Security clearance

Secret

• Drug test

No

• Position sensitivity and risk

High Risk (HR)

• Trust determination process

• Suitability/Fitness

• Financial disclosure

No

• Bargaining unit status

No

• Announcement number

347-2024-RA-12545760-NBU

• Control number

811156400

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Individuals with disabilities

• Internal to an agency

Current federal employees of this agency.

• Military spouses

• Peace Corps & AmeriCorps Vista

• Veterans

Clarification from the agency

This vacancy is open to those covered by the indicated hiring paths and living in the local, Boise, ID commuting area. Veterans eligible under the Veterans Employment Opportunity Act(VEOA) and current permanent VBA employees holding the GS-13 or higher and seeking non-competitive reassignment/change to lower grade need not to live in the local commuting area to be considered.

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Duties

• Plans, organizes, coordinates, directs, and controls the work of the division.

• Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity.

• Directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries.

• Exercises authority for the full-range of division's personnel actions.

• Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.

• Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability.

• Forecasts both short and long range workload of the division so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.

• Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits.

• Serves as technical advisor to Regional Office Director for the administration of Compensation and Pension programs.

• Establishes and maintains effective relationships with various civic and Veteran organizations.

• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.

• Reviews the most complex cases prior to final claims determination.

Work Schedule: Full-time, Monday through Friday

Telework: Available, per agency policy.

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Veterans Service Representative (AVSCM)/05055-A

Relocation Expenses: Buyer Value Option (BVO)

Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2024/general-schedule

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/03/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization.

Specialized experience is defined as comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing. Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct based actions) and/or labor relations (e.g., grievance process or negotiations) practices.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitute at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be evaluated on the following competencies:

1.TECHNICAL KNOWLEDGE: Applies Federal, State and Local laws, regulations, policies, guides, procedures and judicial determinations applicable to veteran benefit programs (particularly compensation and pension).

2.HUMAN CAPITAL MANAGEMENT: Builds and manages workforce based on organizational goals, budget considerations and staffing needs. Ensures that employees are appropriately recruited, selected, appraised and rewarded; takes action to address performance problems. Manage multi grade level workforce and various work situations.

3.LEADERSHIP: Develops and leads employees work activities toward meeting organization mission/goals, identify patterns in VSC operations to develop solutions to enhance productivity/service, encourages an inclusive workplace, support constructive resolution of conflicts.

4.ANALYTICAL REASONING: Analyzes (i.e. review and evaluate), comprehends, and applies decisions based on data or complex information, weighs relevance and accuracy of information, generates and evaluates alternative solutions, makes recommendations or final determinations.

5.ORAL COMMUNICATION: Clearly and concisely expresses information to individuals or groups, takes into account audience and nature of information, makes clear and convincing oral presentations, listens to others and responds appropriately.

6.WRITTEN COMMUNICATION: Writes in a clear, concise organized manner using correct English grammar, punctuation and spelling; thoughts and ideas are organized and written in a convincing manner for intended audience.

7.DECISION MAKING: Makes well-informed and timely decisions, even when data is limited or solutions produce unpleasant consequences, take into account the facts, goals, constraints and risks, perceives the impact and implications of decisions.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.