Supervisory Veterans Service Representative

Summary

The Supervisory Veterans Service Representative (Assistant BEST Division Manager) shares in the responsibility of managing the Benefit Eligibility Support Team (BEST) Division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to Veterans and their dependents and for providing outreach services to stakeholders.

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Overview

• Accepting applications

• Open & closing dates

06/11/2024 to 06/21/2024

• Salary

$114,031 - $148,245 per year

• Pay scale & grade

GS 13

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Location

1 vacancy in the following location:

• Detroit, MI

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel - You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

13

• Job family (Series)

0996 Veterans Claims Examining

• Supervisory status

Yes

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

329-24-VW-12438606

• Control number

795242800

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This job is open to

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Clarification from the agency This vacancy is open to current, permanent Department of Veterans Affairs employees and current/former VA employees who are CTAP eligible.

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Duties

The Supervisory Veterans Service Representative (BEST Assistant Manager) shares in the responsibility of managing the Benefit Eligibility Support Team (BEST) division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders. The incumbent:

Specific duties are as follows:

• Plans, organizes, coordinates, directs and controls the work of the Division.

• Revises and develops work methods to support division priorities.

• Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.

• Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability.

• Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment, and supplies will be planned for, budgeted, and provided.

• Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.

• Serves as technical advisor to the BEST Division Manager and/or Regional Office Director for the administration of Compensation and Pension programs.

• Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.

• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.

• Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.

• Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints, or grievances.

Promotion Potential: This position is being advertised at the full performance level.

Work Schedule: Standard 5 day, 8 hour, full time (40 hours a week) schedule; Hours may vary to effectively carry out the mission.

Compressed/Flexible: As Determined by Station Policy.

Telework: As determined by Station Policy.

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Veteran Service Representative (BEST Assistant Manager) / 38913A

Relocation/Recruitment Incentives: Buyer Value Option (BVO): The Buyer Value Option Program gives assistance to employees who are relocating and need to sell their home. The BVO program requires the employee to find a buyer for their property - the offer from the buyer establishes the value of the home. This "buyer value" is the price the company pays the employee for the property. For more information about BVO, click here.

Financial Disclosure Report: Ethics-CFD (OGE 450)

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Designated and/or random drug testing may be required

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/21/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

• If you are a current VBA employee seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13.

• You must provide a copy of your most recent SF-50, "Notification of Personnel Action" showing that you are in the competitive service and the highest grade or promotion potential held. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess (1) year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates (1) year time-in-grade. General Adjustment and Award SF-50's cannot be used for time-in-grade verification purposes.

• Specialized Experience: Applicants must have one year of specialized experience equivalent to the next lower grade that has equipped them with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to a level in the normal line of progression for the occupation in the organization. Specialized experience MUST document and support the following experience: is defined as comprehensive knowledge of veteran benefit programs or VBA business lines and laws affecting veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing. Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct based actions) and/or labor relations (e.g., grievance process or negotiations) practices.

• Candidates must also have demonstrated in their work experience or training that they possess the qualities to successfully supervise subordinates and to operate and manage a successful program area.

You will be rated on the following Competencies for this position:

1.TECHNICAL KNOWLEDGE: Understands and appropriately applies procedures, requirements, regulations and policies related to VBA programs and other Federal (or similar) benefits programs.

2.LEADERSHIP: Inspires, motivates, guides and mentors' others toward goal accomplishment; models high standards of honesty, integrity, trust, openness, and respect for individuals by applying these values to daily behaviors.

3.ORAL/VERBAL COMMUNICATION: Makes clear and convincing verbal presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters an atmosphere of open communication.

4.WRITTEN COMMUNICATION: Expresses facts and ideas in writing in a clear, convincing and organized manner.

5.PROBLEM SOLVING: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to problems.

6.DECISIVENESS: Makes sound and well-informed decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations in order to accomplish organizational goals; causes change.

7.CONFLICT MANAGEMENT: Manages and resolves conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact.

SUPERVISORY/MANAGERIAL ABILITIES: Candidates must also demonstrate experience or training they possess, or have the potential to develop, the qualities of successful supervision as follows:

• Assign and review work of subordinates, train and work effectively with individuals from a variety of backgrounds and with different levels/areas of training;

• Accomplish the quality and quantity of work expected within set limits of cost and time;

• Plan own work and carry out assignments effectively;

• Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work

• Understand and further management goals as these affect day-to-day work operations; AND

• Develop improvements in, or design new work methods and procedures.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work normally involves mental rather than physical exertion. The work is primarily sedentary with some walking, standing, bending, and/or carrying lightweight items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.