Supervisory Veterans Service Representative (Assistant Coach)

Summary

The Assistant Coach is an integral part of the VSC or PMC. The Assistant Coach is the full alter ego of

the Team Coach performing the duties of that position in the absence of the Coach or sharing those

responsibilities on a daily basis. This position is, on a rotational basis, the assistant supervisor of one of

the teams located within the VSC or PMC. The Assistant Coach is responsible for ensuring that the

team's quality and timeliness of service meets performance indicator goals.

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Overview

• Accepting applications

• Open & closing dates

06/13/2024 to 06/24/2024

• Salary

$74,441 - $96,770 per year

Salary shown is the basic pay WITHOUT locality pay. Once selections are made the locality pay WILL BE added to the salary based on the duty location.

• Pay scale & grade

GS 12

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Locations

4 vacancies in the following locations:

• Wilmington, DE

• Philadelphia, PA

• Pittsburgh, PA

• Providence, RI

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel - You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0996 Veterans Claims Examining

• Supervisory status

Yes

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

• Trust determination process

Suitability/Fitness

• Announcement number

NED-24-SE-12442390-NBU

• Control number

795611000

Help

This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This vacancy is open ONLY to current permanent employees of the Veterans Benefits Administration and current/former Veterans Benefits Administration (VBA) employees who are CTAP eligible.

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Duties

• Advising the Coach, or division leadership on the daily operation of the assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate to the VSC or PMC.

• Effectively plans and assigns work to the team, understanding the relationship of tasks routinely assigned to the team.

• Demonstrating expertise in all phases of the claims activity that directs and, as needed, develops ways to improve production, improve timeliness and/or improve the quality of work.

• Ensuring team meets local and national performance goals.

• Ensures continuous staff productivity throughout tour of duty to accomplish local and national performance goals of VSC or PMC.

• Directs, plans and assigns work priorities for subordinates and has technical authority over the final work product.

• Ensures employees have the competencies required to provide the best service to their customers by recommending specific training needs as a result of observation, performance management or program changes.

• Keeps their supervisor and division level management informed of changes to programs and how those changes affect other programs administered by VA. Interprets laws, regulations, and rules to ensure compliance.

• Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting Veterans.

• Addresses work issues where the nature of work requires the ability to analyze, interpret, and apply sound judgment so that consistent outcomes are accomplished where existing guidelines do not readily yield identical decisions on similar facts.

• Requires a high degree of technical proficiency and is responsible for interpretation and application of all pertinent laws, rules, regulations, and policies pertaining to VA claims processing.

• Provides advice, counsel, and instruction to individual employees on technical and administrative matters.

• Assigns special projects based on local and national workload priorities, completing Strategic Oversight and Analysis Reviews (SOARs), and ensuring that the team's efforts support the overall goals of the VSC or PMC.

• Performs other duties, as assigned.

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Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job.

• Selectees are subject to a background/suitability investigation.

• Selective Service registration is required for males born after 12/31/1959.

• A probationary period may be required for employees and supervisors.

• You will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.

• Virtual: This is not a virtual position.

• Remote: This is not a remote position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/24/2024.

Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position you must have served 52 weeks at GS-11. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50. Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.

Specialized Experience: GS-12: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the federal service. in the normal line of progression for the occupation in the organization. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO. Examples of specialized experience would typically include, but are not limited to:

• Quality assurance or auditor functions related to claims processing and benefit determination.

• Adjudication and authorization of compensation, pension, and claims.

• Determination to reconsider claims appeal cases and preparation/presentation of such cases.

There is no educational substitution for the GS-12 level.

Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

There is no educational substitution for the GS-12 level.

Additional information

Work Schedule: Regular office hours; Monday- Friday 8:00am-4:30pm. Alternate work schedules may be available.

Title/PD#: Supervisory Veterans Service Representative (Assistant Coach) GS - 12; PD 02102A

Promotion Potential: This position is being recruited at the full performance level GS-12.

Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position you must have served 52 weeks at the GS-11 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, etc.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled Veteran.

Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about CTAP eligibility can be found here.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

This job opportunity announcement may be used to fill additional vacancies.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

• TECHNICAL COMPETENCE- Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise (for example, engineering, physical science, law, or accounting); maintains credibility with others on technical matters.
• LEADERSHIP- Inspires, motivates, and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
• ORAL COMMUNICATION- Expresses ideas and facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas.
• WRITTEN COMMUNICATION- Expresses facts and ideas in writing in a clear, convincing, and organized manner.
• PROBLEM SOLVING- Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgements.

If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.