Supervisory Veterans Service Representative (Assistant Coach)

Summary

The incumbent is the full alter ego of the Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This includes ensuring the continuity of team supervision. This position is the assistant supervisor of one of the teams located within the Veterans Service Center (VSC).

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Overview

• Accepting applications

• Open & closing dates

06/11/2024 to 06/21/2024

• Salary

$90,811 - $118,050 per year

• Pay scale & grade

GS 12

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Location

1 vacancy in the following location:

• Buffalo, NY

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel - You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

12

• Job family (Series)

0996 Veterans Claims Examining

• Supervisory status

Yes

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Moderate Risk (MR)

• Trust determination process

Suitability/Fitness

• Announcement number

307-2024-AR-12434389-NBU

• Control number

795040500

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Individuals with disabilities

• Internal to an agency

Current federal employees of this agency.

• Veterans

Clarification from the agency

This vacancy is open ONLY to current, permanent employees of the Department of Veterans Affair, Veterans eligible for consideration under 30 Percent or more Disabled Veteran, disabled individuals eligible under Schedule A, and Veterans Affairs (VA) CTAP eligibles.

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Duties

The Supervisory Veterans Service Representative (Assistant Coach) is an integral part of VSC, IDES, BEST, or PMC supervisory team.

Duties include, but are not limited to:

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.

• Ensures that the team's quality and timeliness of service meets performance indicator goals.

• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.

• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.

• Analyzes and interprets laws, rules, and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.

• Monitors leave balances, approve/deny leave, and certify timecards.

• Runs production and workload reports.

• Communicates with senior management.

Work Schedule: Full Time,Monday through Friday

Telework Available: Yes per agency guidelines. This is NOT a remote position.

Virtual: This is NOT a virtual position

Position Description/PD#: Supervisory Veterans Service Representative (Assistant Coach) GS-12, PD# 02102A

Promotion Potential: There is no promotion potential within this position, as it is being filled at the full performance level of (GS-12).

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required

Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary.

Bargaining Unit: This position is not in the bargaining unit.

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Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job.

• Selectees are subject to a background/suitability investigation.

• Selective Service registration is required for males born after 12/31/1959.

• You may be required to serve a supervisory probationary period.

• Selected applicants will be required to complete an online onboarding process.

• If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.

• Virtual: This is not a virtual position.

• Bargaining Unit: This position is not in the bargaining unit.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/21/2024.

Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet the "time-in-grade" requirements. For a GS-12 grade level position, you must have served at least 52 weeks at the GS-11 grade level.

NOTE: To verify your time-in-grade eligibility, you must submit your most recent appointment, promotion, or within grade increase SF-50 Notice of Personnel Action (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted).

Minimum Qualification Requirements: To qualify for this position, applicants must demonstrate that they meet the Specialized Experience listed below:

Specialized Experience: To qualify for the Supervisory Veterans Service Representative (Assistant Coach), GS-0996-12 position, you must have at least one (1) year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal service obtained in either the public or private sectors. Specialized experience is defined as work that involves:

• Providing quality assurance or auditor functions related to claims processing and benefit determination;

• Adjudicating and authorizing of compensation, pension, and claims;

• Providing determination to reconsider claims appeals cases; and Preparing presentations to reconsider claims appeals cases.

There is no educational substitution for the specialized experience for the GS-12 grade level.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For work in the federal service, include the grade level for the position(s).

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

There is no educational substitution for the GS-12 grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

• COMMUNICATION: Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions.
• LEADERSHIP: Inspires, motivates, and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
• PROBLEM SOLVING: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgements.
• TECHNICAL COMPETENCE: Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise (for example, engineering, physical science, law, or accounting); maintains credibility with others on technical matters.