Supervisory Veterans Service Representative (Coach)

Summary

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

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Overview

• Accepting applications

• Open & closing dates

09/17/2024 to 09/26/2024

• Salary

$88,520 - $115,079 per year

Salary shown is based on Rest of U.S locality pay. Based on duty location, locality pay will be adjusted.

• Pay scale & grade

GS 13

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Locations

5 vacancies in the following locations:

• Hartford, CT

• Buffalo, NY

• Cleveland, OH

• Philadelphia, PA

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel - You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

• 0996 Veterans Claims Examining

• Supervisory status

Yes

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Moderate Risk (MR)

• Trust determination process

• Suitability/Fitness

• Financial disclosure

No

• Bargaining unit status

No

• Announcement number

NED-2024-AR-12547460-NBU

• Control number

809662100

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This vacancy announcement is ONLY open to current, permanent Veterans Benefits Administration (VBA) OR Department of Veterans Affairs (VA) employees and current/former VA employees who are CTAP eligible.

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Duties

Specific duties include:

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product.

• Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division.

• Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans.

• Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments).

• Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.

• Maintains effective labor/management relationships and accomplishing personnel management duties in accordance with applicable laws, policies, labor/management agreement, and employment opportunities, laws, directives, and regulations

Work Schedule: Full time, Monday through Friday (exact hours to be determined by specific Regional Office)

Telework: Yes, per agency guidelines. This is not a remote position.

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Veterans Service Representative (Coach); 02101A

Relocation/Recruitment Incentives: Not authorized

Financial Disclosure Report: Not required

Physical Requirements: No special physical demands are required to perform the work.

Bargaining Unit Position: No

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selectees are required to service a one-year supervisory probationary period if not previously completed in a federal position.

• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/26/2024.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Specialized Experience: You must have one (1) year of specialized experience equivalent to the GS-12 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, State, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include:

• Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis.

• Ensuring that the teams' qualify, and timeliness of service meets performance indicator goals.

• Responsible for the cost-effective use of resources to accomplish the teams' assigned outcomes

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work normally involves mental rather than physical exertion.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Education is not qualifying at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

• COMMUNICATION: Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions
• CONFLICT MANAGEMENT: Manages and resolves conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact
• LEADERSHIP: Inspires, motivates, guides and mentors others toward goal accomplishment; models high standards of honesty, integrity, trust, openness, and respect for individuals by applying these values to daily behaviors
• PROBLEM SOLVING: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to problems
• TECHNICAL COMPETENCE: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.