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Supervisory Public Affairs Specialist (Chief Community & Public Affairs Officer)

Expired Job

Department Of Veterans Affairs Biloxi , MS 39533

Posted 7 months ago

  • Duties

Help Duties Summary

The position of Public Affairs Specialist [Chief, Community & Public Affairs Service (C&PAS)] at Gulf Coast Veterans Health Care System (GCVHCS), Biloxi, MS, functions as the expert in both internal and external Public Affairs and media relations. The Chief, C&PAS has program responsibility and oversight for both Public Affairs and Voluntary Services for the medical center in Biloxi, MS and four community based outpatient clinics in Alabama and Florida, covering a geographic area spanning over 300 linear miles.

This position serves as Manager for the C&PAS with supervisory responsibility. He/she develops, manages, coordinates, maintains and integrates the voluntary service and public affairs programs, congressional relations, media relations, community and affiliate relations, event management and internal/external communications, building relationships with all stakeholders, building public trust and creating a positive image of GCVHCS' services and programs. This position has final decision-making authority, responsibility and accountability on issues affecting the C&PAS. He/she collaborates with operations and program managers to ensure that integrated goals and priorities for GCHVCS are met.

Work Schedule: Monday-Friday, 8:00 am to 4:30 pm

Telework: Not available

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Public Affairs Specialist (Chief Community & Public Affairs Officer)/520-3305-0

Relocation/Recruitment Incentives: Authorized

Financial Disclosure Report: Not required

Learn more about this agency


The Chief, C&PAS serves as the senior public affairs officer/communications manager for the GCVHCS. He/she reports directly to the Director, meeting with him/her on a regular basis and serving as a key member of the health care system's management team. The incumbent applies solid public relations, communications, and health administrative skills to assure that resources are used effectively and efficiently to market and promote VA's high quality care that exceeds community and national standards and industry best practices.

Major duties and responsibilities include:

  • Provide oversight and management for public affairs, voluntary services, patient advocacy and patient centered care programs within the health care system, including budget and fiscal management, human resources management, strategic planning and evaluation, assuring that they are integrated to provide optimum usage of resources.

  • Manage, coordinates and leads a complex and diverse program, which encompasses activities synthesizing patient and employee communication, congressional and media relations, voluntary services, the patient complaint process, media relations and overview of all medical media projects as they pertain to communication to GCVHCS internal and external stakeholders to include Congressional offices and media across the three state area.

  • Responsible for creating a public and community relations program that promotes a positive image, elevates public opinion, provides informative and timely external and internal communication mediums, and strives to foster stakeholder and patient satisfaction and positive employee morale.

  • Public speaking engagements, coordinating public events, compiling publications such as the Quarterly Trip Pack and the Annual Report and various biweekly and quarterly newsletters.

  • During times of emergency, the incumbent serves on the Incident Command Team and is part of the Emergency Operations Center. He/she is responsible for providing guidance and recommendations to the Incident Commander regarding communication strategies and activities.

Travel Required
25% or less - You may be expected to travel for this position.

Supervisory status


Promotion Potential

  • Job family (Series)
    1035 Public Affairs

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  • Requirements

Help Requirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to background/security investigation


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/04/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

You may qualify based on your experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: developing, coordinating and managing a comprehensive Public Affairs Program through utilization of public affairs resources, methods, and techniques; writing and editing medical, research, technical, and scientific articles, feature stories, news releases and patient correspondence for a complex health care system that requires an above average understanding and usage of medical terminology; writing, editing, layout and design communication techniques, and developing crisis communication involving technical, controversial, and sensitive issues in a health care setting with the news media and other internal and external audiences; a complete understanding of patient privacy and HIPPA regulations.

You will be rated on the following Competencies for this position:

  • Emergency Management

  • Organizational Awareness

  • Stakeholder Management

  • Systems Thinking

  • Writing

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:
Work is essentially sedentary; however, there may be some walking, standing, bending, driving an automobile and carrying of light items, such as papers, books, small parts, etc. Usually works indoors in areas which normally have adequate heat, light and ventilation; may be placed in a position of stress. Occasional travel is required, mainly within the VISN geographic area.


There is no educational substitution at this grade level.

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Supervisory Public Affairs Specialist (Chief Community & Public Affairs Officer)

Expired Job

Department Of Veterans Affairs