The incumbent works independently under the Pharmacy Contact Center (PCC) Supervisor, and is responsible for assisting pharmacy management in providing and coordinating optimal pharmaceutical care activities in the PCC in accordance with the department's mission, vision, and goals. The employee will operate on a broad delegation of authority with independence of action to function as a supervisor in coordinating and/or directing the activities of various levels.
Learn more about this agency
a. Responsible for administering human resources actions and personnel matters and dealing effectively with employees and union representatives.
b. Prepares the tour of duty for the Pharmacy Contact Center technicians.
c. Responsible for approving and denying leave requests, including but not limited to annual and sick leave, for Pharmacy Contact Center technicians.
d. Ensures compliance with established VA and pharmacy policies and procedures.
e. Performs quality control of pharmacy technicians' work and calls.
f. Completes job performance evaluations, recommendations for awards, and/or disciplinary actions for the Pharmacy Contact Center technicians, and makes recommendations to the Contact Center Director when appropriate.
g. Creates standard operating procedures for the Pharmacy Contact Center.
h. Assists in the interview process and selection of Contact Center pharmacy technicians.
i. Conducts technician meetings/huddles to assure proper updates of departmental and hospital communications.
j. Assists with developing performance standards that are realistic, challenging, and support the organizational mission, vision, and goals.
k. Encourages pharmacy technicians to report actual and/or potential medication errors or adverse events, and participates in medical center and pharmacy service quality improvement initiatives to promote patient safety.
a. Participates in meetings, conferences, and training programs relevant to the development and maintenance of the Pharmacy Contact Center.
b. Continually evaluates the Pharmacy Contact Center for opportunities for improvement.
c. Assists in coordinating new employees' on-boarding experience (i.e. new employee training and orientation to computer systems).
d. Responsible for implementing and documenting the training, and expanding capabilities of pharmacy technicians.
e. Identifies continuing education, training needs, etc. and responds to those needs when necessary.
f. Assists in preparing and updating the Pharmacy Contact Center's training materials.
a. Functions as a GS-5, GS-6, or GS-7 Pharmacy Technician when the need arises.
Work Schedule: Schedule may vary on needs of the service (NOTE: This may include nights, weekends and holidays)
Financial Disclosure Report: Not required
Occasional travel - You may be expected to travel for this position.
0661 Pharmacy Technician
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Selected applicants will be required to complete an online onboarding process
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Education or Experience. A high school diploma or equivalent; or at least 3 months experience
Certification. Certification by the National Pharmacy Technician Certification Board (PTCB) is required at grades GS-6 and above.
Must provide copy of certification in application packet
Physical Requirements. Pre-employment physical required and standards outlined below.
Grandfathering Provision. The following is the standard grandfathering policy for all Title 38 hybrid qualification standards. Some of these provisions may not apply to this occupation. Please carefully review the qualification standard to determine the specific education and/or licensure/certification/ registration requirements that apply to this occupation. To view a complete listing of provisions refer to VA Handbook 5005/15, part II, G28.
English Language Proficiency. Pharmacy technicians appointed to direct patient care positions must be proficient in spoken and written English
Preferred Experience: Not Applicable
Grade Determinations: To qualify for the GS-8 grade level, you must have one year of experience at the next lower grade level (GS-7). Lower grade level experience may include serving as a supervisor, lead technician in a particular area of the pharmacy; a controlled substance technician; an investigational drug technician; a procurement/inventory management technician; a clinical pharmacy technician; or similar assignment with this level of complexity. Specific job duties may include the following: independently gathering, evaluating, analyzing data to generate reports and/or for other projects/statistical purposes; adhering to pharmacy policies and procedures to provide sufficient training and orientation to new employees and other staff; having a comprehensive knowledge of the operation and care of specialized pharmaceutical equipment, procurements and formulary processes, investigational drug policies and procedures, controlled substance policies and procedures, etc; and, the ability to identify and investigate discrepancies in policies and procedures as well as analyzing data in information systems.
In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assignment specific KSAs designated by an asterisk (*):
*Knowledge of human resource management policies and procedures, and the ability to supervise various levels of pharmacy technicians and other technical personnel (for supervisory assignments).
Ability to apply management and leadership principles.
Ability to communicate orally and in writing.
Extensive working knowledge of the pharmacy operation.
Ability to assess staff needs and provide appropriate training.
References: VA Handbook 5005/15, Part II, Appendix G28
The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is at the GS-8 grade level.
Physical Requirements:Physical requirements of this position may include moderate lifting, moderate carrying, use of fingers, both hands, walking and standing (up to 4 hours), involve rapid mental and muscular coordination simultaneously, usage of both eyes required, ability to distinguish basic colors and/or shades of colors.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Department Of Veterans Affairs