Vacancy Identification Number (VIN):CAYO-10314363-18-CC.
The Charles George VA Medical Center is recruiting for one (1) full-time Supervisory Medical Support Assistant (GS-0679-8) in our VA Community Care Services (VACC) department.
Who May Apply: "Current, permanent Department of Veterans Affairs employee of the facility in which this vacancy is located"
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The Charles George VA Medical Center is seeking a Supervisory Medical Support Assistant (GS-0679-8) to work in VA Community Care Services Department. This position is in Asheville North Carolina. The primary duties of this position are to serve as the Supervisory Medical Support Assistant (MSA), performs a full range of supervisory duties for the for assignment of work performed, performance evaluations; recommendations for appointments, awards, advancement and disciplinary actions; identification of continuing education and training needs.
Duties include but are not limited to:
Incumbent has full administrative and professional responsibility for planning and directing the MSA's activities.
Assigning and evaluating the work of subordinate staff
Identifies educational or training needs
Evaluates performance and takes disciplinary action when necessary
Incumbent is responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
The incumbent(s) supervises and, when necessary, performs duties related to the oversight of MSA actions related to scheduling, consult review, encounter completion and overall clinic management.
Incumbent will provide hands on training of new hires as well as assist in the roll out of new activities as well as annual reviews.
Incumbent will provide and review various encounter, access and wait list reports and address clinic specific issues on a daily, weekly and/or monthly basis.
Incumbent plans and directs activities at their assigned station and has supervisory responsibility of the assigned MSA 6 & MSA 7 staff related to scheduling, consult review, encounter completion, and overall clinic management.
Responsible for the daily staffing of the specialty clinics, assuring adequate support staff is available.
Work Schedule: Monday
Friday, 8:00 a.m.
Functional Statement Title/#: Supervisory Medical Support Assistant (GS-0679-8) / 000000
Compressed/Flexible Schedule: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Bargaining Unit: No
Job family (Series)
0679 Medical Support Assistance
HelpRequirements Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
Grade Determinations: Supervisory MSA GS-08
Experience and Education:
One year of experience equivalent to the next lower grade level (GS-07).
4 years of education above high school.
Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1.Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
2.Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3.Ability to provide briefings, orientations, staff development, and training.
4.Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
Knowledge experience on budget and VA Community Care
References: VA HANDBOOK 5005/53, PART II, APPENDIX G45 MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, GS-0679.
The work is performed behind a desk or counter in a general office setting, mostly sedentary, requiring standing, some walking and carrying of light items; such as medical records, papers and log books.
The full performance level of this vacancy is GS-08.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Department Of Veterans Affairs