The Birmingham VA Medical Center located in Southside downtown Birmingham, Alabama is actively recruiting for (1) Supervisory GS 8 Medical Support Assistant to work within Access and Outpatient Scheduling Service.
Learn more about this agency
The selectee will supervise all current and future non-clinical MSA's assigned to the Specialty Clinics. The AOSS Supervisor will report to the Supervisory Program Specialist.
The incumbent is responsible for overall development, coordination and management of staff assigned to the outpatient specialty clinics, to enhance and facilitate access to health care services. He/she will provide guidance and assistance to staff on personnel issues. The incumbent will communicate, interpret and advise on federal and agency personnel policies, regulations and procedures.
The Supervisory MSA will plan and direct programs for the outpatient clinics and will have full supervisory responsibility for supervising several MSA subordinates: The Supervisory MSA will assign and evaluate the work of subordinate staff; resolving complex problems to ensure patient services are met. The Supervisory MSA will evaluate new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary.
The Supervisory MSA will ensure that staff assigned complies with all components of the 1230 VHA Scheduling Directive pertaining to their role. The Supervisory MSA will have full administrative and professional responsibility for planning and directing the MSA's activities and will be responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. (some variation may be required based on the needs of the Service).
Financial Disclosure Report: Not required
Job family (Series)
0679 Medical Support Assistance
HelpRequirements Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Selected applicants will be required to complete an online onboarding process
Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A,paragraph 3g.).
Experience and Education.
(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
(2) Education. One year above high school; or
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
Grade Determinations: For the GS-8:
Applicant must possess at least one year of specialized experience equivalent to the next lower level (GS-07). Examples of Specialized Experience but not limited to: Supervisory MSAs plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. Extracting and analyzing data in order to provide reports in support of performance measures to senior management.
References: VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD - http://www.va.gov/ohrm/joblistings/VAQualStds.doc (also available in the local Human Resources Office).
The full performance level of this vacancy is GS-08 .
The work is normally sedentary, but includes walking, standing, bending, and carrying items such as papers and books. No special physical demands are required.
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Department Of Veterans Affairs