Supervisory Medical Support Assistant

Summary

Supervisor over the Northern California Health Care System Radiology/Nuclear Medicine Medical Support Assistant's (MSA's). Distributes and balances workload for all MSA's. Reports on progress of work ensuring timely accomplishment. Instructs employees in specific tasks and job techniques and provides available written instructions. Resolves employee complaints and grievances. Completes annual evaluations of medical support assistants. Prepares time and attendance payroll for MSA's.

Learn more about this agency

Help

Overview

• Accepting applications

• Open & closing dates

03/28/2024 to 04/10/2024

• Salary

$61,701 - $80,216 per year

• Pay scale & grade

GS 8

• Help

Location

1 vacancy in the following location:

• Mather AFB, CA 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Excepted

• Promotion potential

None

• Job family (Series)

0679 Medical Support Assistance

• Supervisory status

Yes

• Security clearance

Not Required

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

CBSW-12370925-24-MAG

• Control number

784195400

Help

This job is open to

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This vacancy is open to current, permanent employees of the Department of Veterans Affairs only.

Videos

Help

Duties

The Supervisory Medical Support Assistant (Supervisory MSA) plans and directs programs at Imaging Center and/or satellite outpatient clinics and has full supervisory responsibility. Assignments may include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The Supervisory MSA has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management. Responsible for monitoring pending/unscheduled orders for all modalities and ensuring that all MSA's are meeting the scheduling guidelines. Works directly with the MSA's in scheduling, telephone etiquette, and customer service skills. Provides individual training to each medical support assistant and evaluates on-going training needs.

The Supervisory MSA is responsible for monitoring MSA's required VA training and performance plans, to ensure that the Medical Support Assistant is meeting the full successful standard. Provides support to the Medical Support Assistant in setting and reaching performance goals. Provides continuous training on new directives, polices and departmental practices. Responsible for cross training all subordinate staff to always ensure coverage to all areas. Providing back-up coverage in all Medical Support Assistant activities when necessary. Evaluate workload and the needs of the department as it relates to scheduling, reception coverage and imaging duplication services. If changes are necessary, consult with senior management to define and plan changes to ensure it meets the needs of the department. Serves as the liaison between the patient and all other providers in the multi-disciplinary health care team. The Supervisory MSA promotes good customer relations by greeting and assisting patients, and monitoring patient flow. Answers patient questions and/or concerns accurately and efficiently while treating all patients in a professional and courteous manner. Follows up with patients regarding questions and requests for information or assistance.

Other duties as assigned.

Work Schedule: Monday - Friday 8:00am-4:30pm or as determined by supervisor

Telework: As approved at supervisor discretion

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

Help

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.

• Selective Service Registration is required for males born after 12/31/1959.

• Must be proficient in written and spoken English.

• You may be required to serve a probationary period.

• Subject to background/security investigation.

• Selected applicants will be required to complete an online onboarding process.

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

Basic Requirements:

• United States Citizenship: Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).

• English Language Proficiency: Medical Support Assistants must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

• Experience and Education:

• Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,

• Education. One year above high school; OR,

• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Grade Determinations: In addition to the basic requirements, you must meet the grade requirements and demonstrate the knowledge, skill and abilities

GS-8 Supervisory Medical Support Assistant

Experience: One (1) year of experience equivalent to the GS-7 grade level, leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

AND

Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below:

• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.

• Ability to provide briefings, orientations, staff development, and training in a patient support setting.

• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

References: VA Handbook 5005/117, Part II, Appendix G-45The full performance level of this vacancy is GS-8.

Physical Requirements: The work requires some physical exertion, such as extended periods of walking while making clinical rounds or making contacts with other services of the Medical Center. There are also some requirements for standing, twisting, bending, sitting, and carrying of supplies. Must be able to lift (30 lbs.) and carry short distances.

Education

There is no education substitution at this grade level.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Read more

• Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.