The incumbent serves as the Chief, Benefits Operations Section, aligned under the Business Office, in a complex and diversified teaching hospital affiliated with the University of South Carolina School of Medicine. The incumbent is responsible for a full range of managerial duties associated with the efficient day-to-day operations of the Enrollment Unit, Means Test Unit, the Tricare Billing, Patient Funds Programs, and the Patient Admission's Office. These duties include, but are not limited to
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Provides direct supervision over Eligibility & Enrollment, Patient Benefits, Tricare Billing, and Administrative Officer of the Day (AOD) programs which include an FTEE of 20 employees. Serves as the central point of contact, both normal and other than normal duty hours for all administrative functions of the VA medical facility to include; facilitating the transfer of patients to and from the medical facility, making Veteran eligibility determinations and scheduling outpatient appointments.
Responsible for management of expendable supplies and non-expendable equipment, including but not limited to ADP or other computer-based equipment. Incumbent maintains accurate inventories and accounting for the use of all assigned equipment, supplies, spaces, and fiscal resources. Reviews annual inventory documents for accuracy and resolves discrepancies.
Also provides guidance and assistance in preparing plans for acquisition of equipment. Responsible for providing internal end user customer support for technical troubleshooting of all computer-based applications utilized within the section. The incumbent uses available teaching aids, technical manuals, Education Division staff, OI&T staff, and other available resources to train and disseminate information to end users on applicable software needed to perform their duties.
Researches and/or analyzes issues relating to Veteran Eligibility and Enrollment, Insurance Capture Buffer, performance measures, data entry requirements for administrative data, patient care data capture, and electronic workload capture. Extract data using a variety of software packages and sources, and apply analytical techniques to develop recommendations for process improvements. Carries out Equal Employment Opportunity policies and program activities.
Serves as the Contracting Officer's Technical Representative (COTR) for Hoptel Contract. Performs other related duties as assigned.
Work Schedule: Monday
Friday, 7:30 am
4:00 pm (Subject to change based on agency needs).
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: 544-01707-0
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
HelpRequirements Conditions of Employment
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2018.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-10 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
Specialized Experience. To qualify, applicants must possess one full year of specialized experience equivalent to the GS-9 level.
Specialized experience is experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the Supervisory Medical Administrative Specialist position. Examples of specialized experience include working in an office dealing with health benefits management such as enrollment, means testing, beneficiary travel, patient funds, and admissions. Experience would have to provided in-depth knowledge of these functions and knowledge of administration practices, principles and techniques.
Experience also provided a background with preparing statements of work for potential contracts and/or work as a Contracting Officer's Technical Representative with responsibility of overseeing work of contractors. Specialized experience must indicate clearly the job title, nature of the duties and responsibilities in each position held and include dates of employment by month/year start to mo/year end dates and the number of hours a week spent in such employment (full-time or part-time). For Federal civilian experience, include Grade held. Please provide such documentation on Resume.
Education: For this grade level, education is generally not applicable.
In some instances, education above the master's degree level may be credited if it is directly related to the work of the position. You must submit a copy of your transcripts (unofficial is sufficient).
This is a supervisory/managerial position. Applicants selected for supervisory or managerial positions that have not previously completed a supervisory or managerial probationary period must complete a 1-year supervisory or managerial probationary period. If the selectee was a Federal employee prior to assignment to the supervisory or managerial position, failure to complete the probationary period successfully can result in their return to their former position, or to a position or no lower grade and pay than the one, which they left to accept the supervisory or managerial position.
You will be rated on the following Competencies for this position:
Database Management Systems
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Work is most sedentary; however, light lifting of items such as files may be required.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S.
Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html.
All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Department Of Veterans Affairs