Help Duties Summary
This position is located in the Customer Experience, Joint Administrative Operations (JAO) - Administrative Operations Center (AOC), U.S. Fish and Wildlife Service (USFWS or Service). The incumbent serves as the Chief of Customer Experience, with responsibility for providing managerial oversight and direction for a broad range of customer and employee engagement activities, communications, and knowledge management.
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The incumbent serves as the Chief, Customer Experience Division with responsibility for providing managerial oversight and direction for a broad range of customer and employee engagement activities, communications, and knowledge management. The office coordinates and collaborates with the AD-MA, Deputy AD-MA, MA Policy and Operations' Chiefs, JAO Governance Board, Service Delivery Area managers and staff and managers and staff throughout the Service to support the development and delivery of administrative services across the USFWS. In addition, the position serves as a senior advisor to the Administrative Operations Center (AOC) Chief in all areas of customer service, customer experience, and employee engagement and acts on his/her
behalf as the Deputy AOC Chief.
25% or less - To engage with customers and employees on JAO processes and performance, and to periodically train employees and/or customers
Program Management Analyst
Help Requirements Conditions of Employment
Must be a U.S. Citizen or National
Males born after 12-31-59 must be registered for Selective Service
Resume and supporting documents (See How To Apply)
Suitability for employment, as determined by background investigation
May be required to successfully complete a probationary period
Time-in-Grade requirements apply to status candidates
Financial disclosure statement required
Supervisory Probationary Period: If you have not previously completed a supervisory probationary period, you will be required to serve a one-year supervisory/managerial probationary period for this position.
New employees of the U.S. Fish and Wildlife Service must identify a financial institution for direct deposit of pay prior to appointment
New employees who are expected to travel on official business are required to apply for a Government travel charge card within 30 days of their appointment
The Supervisory Management and Program Analyst salary will be based upon duty station and locality pay once selected.
You may qualify at the GS-15 level, if you fulfill the following qualification requirement:
One year of specialized experience equivalent to the GS-14 grade level in the Federal service performing such duties as:Providing managerial direction and oversight to the development and maintenance of projects, programs, or communications across Service-wide programs; Setting annual and long-range work plans and schedules for accomplishing work aligned to strategic objectives; Creating and implementing metrics or standards to monitor and evaluate project or program process toward achievement of strategic goals; and Providing exceptional customer service and designing innovative solutions to advance the goals of the program.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
There is no education substitute for this position.
Department Of The Interior