Supervisory Loan Specialist-Assistant Loan Production Officer

Summary

The Assistant Loan Production Officer (ALPO) assists the Loan Production Officer (LPO) in directing Loan Processing functions to include overseeing origination of VA-guaranteed home loans, issuance of Certificates of Eligibility (COEs) to Veterans and Surviving Spouses, performs oversight of work of mortgage lenders who are funding VA-guaranteed loans on a nationwide basis. The ALPO ensures that Veterans and their lenders receive prompt, professional and accurate customer service.

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Overview

• Accepting applications

• Open & closing dates

03/25/2024 to 03/29/2024

• Salary

$88,520 - $115,079 per year

Salary shown is the basic pay WITHOUT locality pay. Once selections are made the locality pay WILL BE added to the salary based on the duty location.

• Pay scale & grade

GS 13

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Locations

1 vacancy in the following locations:

• Phoenix, AZ

• Denver, CO

• Washington, DC

• Saint Petersburg, FL

• Show more locations (6)

• Atlanta, GA

• Saint Paul, MN

• Cleveland, OH

• Nashville, TN

• Houston, TX

• Roanoke, VA

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

25% or less

• You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

None

• Job family (Series)

1165 Loan Specialist

• Supervisory status

Yes

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

• Trust determination process

Suitability/Fitness

• Announcement number

101-LGY-12358245-2024-CLF

• Control number

783268200

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Federal employees

• Competitive service

Current or former competitive service federal employees.

• Individuals with disabilities

• Internal to an agency

Current federal employees of this agency.

• Military spouses

• Peace Corps & AmeriCorps Vista

• Veterans

Clarification from the agency

This vacancy is open to current permanent employees of the Department of Veterans Affair (VA), Veterans Employment Opportunities Act (VEOA), non-competitive eligible

• 30 percent or more eligible and Schedule A, current/permanent VA employees who are CTAP eligible, ICTAP eligible current/former federal employees, Transfer employees in Competitive service, Military spouses, and Peace Corps & AmeriCorps Vista .

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Duties

Specific duties include but are not limited to the following:

• Assists the LPO in leading the Loan Production Section with staff in GS-7 through GS-12 positions. Loan Specialists in the GS-7 - GS-12 position report directly to the ALPO. The ALPO is tasked with recommending long-range goals, work improvement strategies, and refined customer service techniques within his/her area of expertise in support of the LGY mission.

• Plans, develops, organizes, coordinates, and directs the Loan Processing functions for all Veterans and Surviving Spouses on a nationwide basis.

• Monitors the work of staff who are providing information, advice, and assistance on all types of VA guarantees to Veterans, mortgage lenders, real estate brokers, builders, attorneys, title companies and other stakeholders who write, email, call, or visit a VA facility or attend VA sponsored training events.

• Collaborates with the Lead Loan Specialists (Team Leaders), other ALPOs & LPOs nationwide, Assistant Director for Field Loan Production, Accounts Management Officer, the Assistant Director Program Management and Performance Loan Production and the Chief of Loan Policy to ensure achievement of performance metrics and the use of data analytics to monitor the performance of lenders. Through this collaboration, ensures that Veterans receive service that exceeds industry standards. Recommends appropriate action to correct any performance issues that are identified to ensure that Veterans are served accurately and timely.

• Serves as a subject matter expert on VA-guaranteed home loan regulations, policies and procedures and represents VA at high-level meetings with stakeholders including officials of lending institutions.

• Responsible for ensuring equal opportunity for all employees supervised in selection for training, promotions, awards and recognition, participation on teams and other career development opportunities.

• Provides employees with ongoing feedback on performance through regular communication and ongoing progress reviews throughout the year.

• Training of staff is a key component of ensuring accurate service delivery. Ensure that regular training is provided to all Loan Production employees as well as immediate training on program.

• Provides training sessions, seminars, and workshops for employees of lenders to inform them of the various VA policies and procedures related to mortgage loan underwriting and processing requirements. These sessions are conducted in large group meetings which may be held in a meeting room or online and may be customized for specific lending institutions based upon results of loan reviews.

Work Schedule: Full time, Monday through Friday 8:00AM-4:30PM

Compressed/Flexible: Available

Telework: Available

Virtual: This is a virtual position. This is a virtual position to any of the existing [10] LGY locations: Atlanta, Cleveland, Washington DC, Denver, Houston, Nashville, Phoenix, Roanoke, St. Paul and St. Petersburg. Employee is expected to report to one of the [10] LGY locations listed in the announcement based on telework agreement

Position Description/PD#: Supervisory Loan Specialist-Assistant Loan Production Officer; 39066A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:03/29/2024.

INDIVIDUAL OCCUPATIONAL REQUIREMENT: This position does have an IOR (Individual Occupational Requirement) that must be met in addition to the Time-in-Grade and regular Specialized Experience qualifications. In order to qualify for this position, you must have experience listed below:

Education

Undergraduate and Graduate Education: Major study -- finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology.

OR

Specialized Experience IOR

Experience that demonstrated competence in agricultural, commercial, realty, or other types of loans. Experience may have been gained in such work as reviewing and passing upon applications for agricultural, commercial, bank or mortgage loans; servicing a loan portfolio of a bank or other loan association; performing financial analysis of commercial concerns for investment purposes; appraising real estate to determine property valuation; or similar work.

AND

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:

GS-13 Grade Level:

• Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade level (GS-12) is the normal line of progression for the occupation. Specialized experience is defined as experience interpreting and applying guidance/regulations applicable to the VA loan program (Lender's Handbook, VA PAM 26-7 and 38 CFR 36.4337) and experience underwriting VA guaranteed home loans.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: Work is primarily sedentary but involves the use of a personal computer so a degree of manual dexterity and visual acuity sufficient to utilize these tools in required. No special physical demands are required

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Per Individual Occupational Requirements (IOR) if you are qualifying under education you must submit your Undergraduate and Graduate transcripts to verify you meet the IOR requirement.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

• Leadership: Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.

• Manage Human Resources: Plans, distributes, and monitors work assignments; evaluates work performance and provides feedback to others on their performance.

• Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

• Real Estate: Knowledge of real estate principles, practices, markets, and values.

• Problem Solving: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgements.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.