Supervisory Law Enforcement Support Specialist

Do you enjoy working with people while assisting government officials with case management/data processing and have a keen eye for detail in a fast-paced environment? Do you enjoy managing a team and ensuring excellent delivery for our government clients? If so, this position and TechOp Solutions is the place for you!

TechOp is seeking motivated Supervisory Law Enforcement Support Specialist to work alongside Government Immigration professionals and manage a team of Data Entry Operators. On our team you will have the opportunity to grow professionally and develop your skills in a dynamic and supportive environment. Position location: Onsite at Government Facility in:

Position Responsibilities:

• Provide instructions to individuals on how to complete forms and complete check in procedures;
• Prepare administrative documentation;
• Coordinate Transportation logistics;
• Log information into government owned computer systems;
• Assist with file preparation and uploading completed files into case management systems;
• Act as a witness for law enforcement administrative procedures;
• Transport files, supplies, and property between government facilities;
• Operate a motor vehicle;
• Review documentation from a case file;
• Communicate with the public by phone or email;
• Perform data entry

Supervisory Responsibilities:

• Monitor Team Productivity
• Serve as the communication liaison between the government client and team members
• Ensure team members are in compliance with timekeeping and recordkeeping
• Provide coaching and feedback to team members
• Organize the team and workflow
• Conduct training
• Prepare and submit required reports
• Receive / resolve feedback/complaints from the public

Requirements

• This position requires US Citizenship.
• U.S. Residency requirement - 3 consecutive years in the last 5 years
• Must be able to meet all security eligibility requirements and obtain a suitability clearance
• Must have a valid driver license.
• Bachelor’s degree required
• 5 years’ experience in a professional setting
• Possess strong computer skills; proven experience operating technology and learning new software applications quickly to complete required data entry tasks
• Must be able to pass a data entry test which includes typing at least 150 characters per minute while achieving at least a 95% data entry accuracy rate.

Professional Skills

• Able to multi-task and meet deadlines
• Excellent written and oral communication skills
• Bilingual is preferred, but not required.

Technical Skills:

• Microsoft Word
• Microsoft Excel

Interpersonal Skills:

• Excellent interpersonal skills
• Ability to effectively manage conflict in a positive manner
• Acceptance of diversity
• Ability to provide guidance and instruction, in a professional manner, to persons where a language barrier may exist