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Supervisory IT Specialist

Expired Job

Department Of Veterans Affairs Boston , MA 02298

Posted 6 months ago

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  • Duties

HelpDuties Summary

This position is located within the Office of Information & Technology (OI&T), ITOPS, End User Operations, District Operations, Area Operations, at a Veterans Administration duty location within the U.S. The incumbent serves as a primary advisor and point of contact to the Area senior IT executive manager and management officials on information management (IM) issuesand IT projects under development or planned for the serviced organization.

Learn more about this agency

Responsibilities

Exercises full technical and administrative responsibilities for planning, developing, implementing, executing, and evaluating the Information Technology (IT) Program. Executes IT initiatives to include planning, design, acquisition, implementation, operation, and disposal of IT infrastructure. Resolves acquisition issues, related IM policy matters, and potentially controversial items . Ensures that decisions made, actions taken, and results obtained are tenable,cost effective, and within established policy, standards, and guidelines. Coordinates with the Enterprise Service Line organizations as needed to support day-to-day operations. Work involves the planning and delivery of VA point of service customer support, including installation, configurations, troubleshooting, customer assistance, and/or training, in response to customer requirements in support of site functions

Work schedule: Monday-Friday (8:00am-4:30pm)

Compressed/Flexible Schedule: Not Available

Telework: Not Available

Virtual: This a not virtual position.

Position Description Title/PD#: /17042A

Relocation/Recruitment Incentives: Not Available

Financial Disclosure Report: Not required

NOTIFICATIONS:

  • This position is covered by locality-based comparability pay.

  • Travel and relocation expenses are not authorized.

  • Selectee may be required to work at any Boston Healthcare System campus, as needed.

  • Candidates who meet the qualification requirements within 15 calendar days following the closing date of the announcement will be considered.

  • The selectee will be required to serve a one year probationary period for supervisors if not already served.

  • Veterans' preference does not apply for other current permanent Federal agency employees

  • Time-in-Grade Restriction

  • Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service.
  • Incomplete applications will not be considered.

  • Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

  • Selectee will be required to complete additional forms to proceed with employment process.

Travel Required

Occasional travel

  • You may be expected to travel for this position.

Supervisory status

Yes

Promotion Potential
13

  • Job family (Series)
    2210 Information Technology Management

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  • Computer Occupations, All Other

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  • Information Technology Specialist (It Specialist)

  • Specialists, Computer Security

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this jo

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process

Qualifications

WHO MAY APPLY:

  • Current permanent employees of the VA Boston Healthcare System including permanent Veterans Canteen Service employees.

  • All federal employees serving on a Career or Career-Conditional appointment.

  • Peace Corps volunteer or VISTA members

  • Former federal employees eligible for reinstatement.

  • Permanent Title 38 employees employed on a full-time basis.

  • Veterans eligible as 30% Disabled Veterans.

  • Veterans eligible under the Veterans Employment Opportunities Act (VEOA).

  • Veterans eligible under the Veterans Recruitment Appointment (VRA).

  • Those eligible under the Employment Program for People with Disabilities.

  • Those eligible under CTAP/ICTAP.

  • For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/30/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

This position includes a Selective Placement Factor (SPF). The SPF is as follows: Possess IT experience and have detailed background with extensive experience in operations, supervision, and management of IT delivery systems and equipment.

You may qualify based on your experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Examples of specialized experience would typically include, but are not limited to: Exercises full technical and administrative responsibilities for planning, developing, implementing, executing, and evaluating the Information Technology (IT) Program. Oversees and assures interoperability, integration,and operations for the installed base of hardware and software, and continuity of operations, e.g., coordinates, executes, implements and maintains the installation, configuration, troubleshooting and operation of customer hardware and applications, local area networks (LANs), dedicated communications lines, voice and video systems, connections to wide area networks, etc. Administers the information systems security program and implements information systems security procedures. Develops IT and IM service related operating procedures and policy. Conducts technical briefings. Conducts trend analyses to identify areas where additional customer training and assistance is needed and initiating appropriate action, such as defining new training requirements; providing group and individual training on technical issues and new or modified technologies. Develops and executes a customer service training and evaluation program. Monitors customer satisfaction, trouble ticket resolution and other data as needed to determine effectiveness of the program. Regularly visits locations within the area to ensure proper support is provided. Plans the work to be accomplished by the unit, assigns work to employees, and establishes production or quality standards for the unit's work. Establishes and communicates guidelines and performance requirements to employees; conducts formal performance reviews; and identifies and provides for the developmental and training needs of employees. Hears and resolves employee complaints, effects minor disciplinary measures, and recommends action in more serious cases. Performs administrative and human resources management functions for the unit; provides advice, counsel or instruction on both administrative and work matters; and assures full compliance with safety regulations.

AND, in addition to the experience/education described above, you must have IT-related experience demonstrating each of the four competencies listed below which must be supported by your resume and other application materials.

  • Attention to Detail
  • Is thorough when performing work and conscientious about attending to detail.
  • Customer Service
  • Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication
  • Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving
  • Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:
The work is both sedentary and active, requiring walking through out the medical center. Duties may require lifting, carting and carrying computer equipment such as monitors and printers weighing 20-40 pounds. Asking assistance from other specialist to help with lifting is encouraged. There may be limited crawling under desks and behind areas to gain access to

equipment.

Education

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


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Supervisory IT Specialist

Expired Job

Department Of Veterans Affairs