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Supervisory Information Technology Specialist (Network)

Expired Job

Department Of Homeland Security Lorton , VA 22079

Posted 5 months ago

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HelpDuties Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology located in Lorton, VA and Rio Grande City, TX.

Learn more about this agency


Joining Customs & Border Protection will allow you to use your expertise in Information Technology principles, concepts and methods to support Information Technology systems and services. Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by supervising technical and analytical work pertaining to the maintenance and development of Information Technology systems. This position starts at a salary of $87,252.00 (GS-13, Step 1) to $113,428.00 (GS-13, Step 10) with promotion potential to $113,428 (GS-13, Step 10).

In this Supervisory Information Technology Specialist (NETWORK) position you will become a key team member of Homeland Security professionals providing support and guidance on IT systems and services. Typical work assignments include:

  • Providing supervisory and administrative guidance to subordinates such as communicating team assignments, projects, and actionable events

  • Providing technical guidance to and overseeing a team in the selection and application of appropriate problem solving methods and techniques

  • Identifying, distributing and balancing workload and tasks among employees in accordance with established work flow, skill level and/or occupational specialization

  • Analyzing, planning, and developing network systems hardware and software installations consistent with existing and planned network infrastructures

  • Diagnosing and resolving difficult customer-reported incidents and problematic trends to improve operational capability

Travel Required
25% or less

  • You may be expected to travel for this position.

Supervisory status


Promotion Potential

  • Job family (Series)
    2210 Information Technology Management

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  • Information Technology Specialist (It Specialist)

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this position

  • Males born after 12/31/1959 must be registered with Selective Service

  • Primary U.S. residency for the last three years (additional details below)

  • You may be required to pass a background investigation and/or polygraph

  • You may be required to pass initial and random drug testing


BASIC REQUIREMENT: Applicants must have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail

  • Is thorough when performing work and conscientious about attending to detail.

Customer Service

  • Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication

  • Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving

  • Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

You qualify for this position if you meet the basic requirement listed above and possess one year of specialized experience as described below.

GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience that equipped you with the skills needed to perform the job duties. Examples include supporting IT systems and services by developing new methods, approaches and procedures; diagnosing and resolving problems in response to customer reported incidents involving different platforms, operating systems, applications and desktop configurations; researching, evaluating and providing feedback on problematic trends and patterns; planning, designing, developing and integrating network systems consistent with existing or planned network infrastructures; installing, configuring, troubleshooting and maintaining customer hardware and software.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and

  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/08/2018.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link.

Residency: If you are not currently a CBP employee, you must meet one or more of the following primary residency criteria for at least three years prior to applying to this announcement:

  • Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations);

  • Worked for the United States government as an employee overseas in a federal or military capacity; or

  • Been a dependent of a United States federal or military employee serving overseas.

Exceptions may be granted if you provide complete state-side coverage information regarding participation in "Study Abroad" programs, overseas church missions, or state-side addresses of anyone who worked or studied with you overseas. You must provide information and related documentation at the time of application.

Probationary Period: Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the Federal Government, you are not CTAP eligible. Information about CTAP eligibility can be found here. To be considered well qualified under CTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher. In addition, you must submit the supporting documents listed in the "Required Documents" section of this announcement.


Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

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Supervisory Information Technology Specialist (Network)

Expired Job

Department Of Homeland Security