Supervisory Information Receptionist

Summary

This position is located at the Phoenix VA Medical Center in Nutrition, Hospitality, and Food Service (NHFS). The primary purpose of this position involves supervising and coordinating the Hospitality section activities in accordance with applicable policies and procedures. This position also performs technical work in support of by completing a wide number of assignments and resolves issues relating to Information Receptionist functions as they arise throughout the medical center.

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Overview

• Accepting applications

• Open & closing dates

04/17/2024 to 05/07/2024

• Salary

$46,081 - $59,907 per year

• Pay scale & grade

GS 6

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Location

1 vacancy in the following location:

• Phoenix, AZ 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0304 Information Receptionist

• Supervisory status

Yes

• Security clearance

Not Required

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

CBSX-12351887-24-AH

• Control number

786872300

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Federal employees - Competitive service

Current or former competitive service federal employees.

• Individuals with disabilities

• Internal to an agency

Current federal employees of this agency.

• Land & base management

Certain current or former term or temporary federal employees of a land or base management agency.

• Military spouses

• Veterans

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Duties

Major duties include, but are not limited to:

• Apprises the Administrative Officer or designee of issues or concerns and initiates follow up action.

• Hears and resolves minor complaints from employees and refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager.

• Interviews candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority.

• Ensures direct-report employees receive and complete all mandatory training.

• Collects data and information for quality improvement reports; makes suggestions for improvements.

• Ensures that agency policies and priorities are followed, develops performance standards, and evaluates work performance of subordinates.

Work Schedule: Monday-Friday 8:00 am to 4:30 pm (includes occasional weekends and evenings)

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Information Receptionist/PD13595O

Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized.

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/07/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: oversees the daily operation of the unit whose primary functions are providing transport to low risk patients and materials, and information and wayfinding assistance; gives advice, counsel, and instruction to employees on both work and administrative matters and maximizes utilization of manpower and motivates subordinates to accomplish quality and timely transport and wayfinding; interviews candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority; Collects data and information for quality improvement reports; and Directs visitors and callers to appropriate staff members based on specific request or by ascertaining the nature of the call.

You will be rated on the following Competencies for this position:

• Clerical

• Conflict Management

• Customer Service

• Leadership

• Self-Management

• Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Requires mainly standing and walking, with some bending, stooping, reaching, pushing, and pulling. Must be able to lift or move objects weight up to 20 pounds unassisted and occasionally lift or move objects weighting over 20 pounds with the assistance of lifting devices or other employees. Must be able to push veterans up to 500 pounds unassisted using appropriate transport equipment and exceeding 500 pounds with assistance Some activities are sedentary, requiring some work at a computer terminal.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.