Supervisory Human Resources Specialist (Employee Relations/Labor Relations)

Department Of Veterans Affairs Cleveland , OH 44114

Posted 3 days ago

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This position supervises a VISN Worklife/Benefit (WLB) and Reasonable Accommodation (RA) Shared Service Unit (SSU) that provides services, support, and advice in WLB and RA in support of all VHA medical centers and the Network.

Learn more about this agency


Program Oversight/Administration (75 percent)

  • Serves as the WLB and RA subject matter expert (SME) to advise employees, applicants for employment, supervisors, and members of management regarding laws, regulations and procedures for WLB and RA.

  • Supervises and administers a VISN's Federal Worklife/Employee Benefits Program, including Federal Leave Programs, employee group life insurance, health benefits, Thrift Savings Plan (TSP) and other Worklife programs.

  • Serves as VISN Reasonable Accommodation Coordinator. Researches best practices in RA in federal government and stays abreast of changes, modifications, and revisions to laws, regulations, and policies pertaining to the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, and the Americans with Disabilities Amendments Act (ADAAA) of 2008.

  • Coordinates with other areas of Human Resources, including Recruitment & Placement, Employee/Labor Relations, Retirement Shared Service Office (RSSO) and Workers Compensation to ensure that the employee is advised of their rights under benefit programs which may be appropriate to them.

  • Assists managers in determining the essential duties of a position and identifies barriers and possible modifications that would allow people with disabilities to perform said duties. Provides managers with information on RA and needs assessments for applicants and employees with disabilities.

  • In consultation with Office of General Counsel (OGC) and Occupational Health, assesses potential accommodations and the effect each would have in allowing the employee to perform the essential functions of the job.

  • Ensures coordination with appropriate staff or Agency Officials to provide adjustment to job duties or the work environment that assists an individual with a qualified disability to perform the essential functions of his/her position (i.e., requesting interpreters, ordering special equipment, arranging special computer software or requesting ergonomic adjustments, etc.).

  • Facilitates accommodation requests requiring complex, coordinated solutions (e.g., coordination between/among multiple sites and/or VISNs). Facilitates the securing of funding for RA, to include accommodations that may be reimbursed through the Centralized Reasonable Accommodation Fund.

  • Analyzes regulations to develop operating procedures or processes for the RA program. Researches and writes responses to inquiries; plans, initiates, and/or conducts various HR program surveys, studies or evaluations. Develops and delivers briefings, status/staff reports, and correspondence to management to foster understanding of RA procedures.

  • Assists the ER\LR Chief or Associate HR Officer with section-related strategic planning and budget development.

Supervisory (25 percent)

  • Performs a full range of supervisory duties relating to supervision of WLB and RA Shared Services staff.

  • Plans and directs work, assigns tasks, evaluates work performed, advises employees, selects applicants to fill vacant positions, handles complaints, grievances, and disciplinary problems regarding subordinate staff.

  • Evaluates unit productivity, quality, regulatory compliance, and technical competence. Makes changes in work assignments and workflow; balances workload among positions to increase effectiveness of operations. Meets with subordinates to discuss production reports, offers and solicits recommendations for improvement, and ensures staff maintain optimum case load management.

  • Ensures uniform application of administrative and operational policies and procedures, coordination of all related responsibilities, and resolution of problems encountered in daily operations.

  • Interviews candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority.

  • Furthers the goals of equal employment opportunity (EEO) by adhering to nondiscriminatory employment practices related to race, color, religion, sex, national origin, age, or handicap. Specifically, incumbent initiates nondiscriminatory practices and affirmative action for the area under their supervision in the following ways: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all employees; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills.

Work Schedule: Monday through Friday, 7:30 a.m. until 4:00 p.m. (Eastern Standard Time)

Compressed/Flexible: Not Available

Telework: Available

Virtual: This is a virtual position for highly qualified candidates.

Position Description/PD#: Supervisory Human Resources Specialist (Employee Relations/Labor Relations)/PD99934-A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • Job family (Series)

0201 Human Resources Management

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  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/17/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position, you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

  • Comprehensive knowledge of ER/LR, Reasonable Accommodation, and federal employee benefits administration principles, practices, laws and regulations; and requires a high degree of judgment and originality in resolving complex and controversial problems.

  • Knowledge of and ability to apply a wide range of HR concepts, principles, laws, regulations, and practices, to include OPM requirements, VHA specific policy and labor organization agreements for Title 5, Hybrid T38 and full Title 38 positions necessary to administer and oversee complex programs and provide custom consultative services based upon broad statutory, Departmental and Agency guidelines.

  • Comprehensive knowledge of Federal Worklife/Employee Benefits Program, including Federal Leave Programs, employee group life insurance, health benefits, Thrift Savings Plan (TSP) and other Worklife programs. Responsibilities include the mastery and implementation of VANHANISN policies and regulations associated with these programs; to brief management and all VISN leadership on the status of these programs.

  • As the VISN Reasonable Accommodation Coordinator, incumbent must possess thorough knowledge of best practices in RA in federal government and consistently be abreast of changes, modifications, and revisions to laws, regulations, and policies pertaining to the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, and the Americans with Disabilities Amendments Act (ADAAA) of 2008. Applies this knowledge to ensure requests for accommodation are processed within established time frames, and procedures followed.

  • Comprehensive knowledge of and skill in interpreting VA and VHA policies, handbooks, directives to make sound judgments based on interpretation of applicable rules and regulations.

  • Knowledge of and skill in applying management and analytical principles, processes, methods, and techniques in order to develop constructive recommendations for solving problems and improving the effectiveness of services rendered within VISN.

  • Comprehensive knowledge of and the skill to effectively communicate both verbally and in writing. The incumbent must be able to expresses information in a succinct and organized manner to all levels of the organization. The incumbent must be able to make clear and convincing oral presentations and written reports to support conclusions and recommendations which are appropriate for the intended audience, including the knowledge and skill to negotiate solutions to disputed recommendations and the skill to listen to others, attend to nonverbal cues, and respond appropriately.

  • Interpersonal skill to provide assistance and technical advice to individuals and groups and adjust approaches to suit different people and situations. The incumbent develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult and/or hostile. This enables the incumbent to relate well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

  • Knowledge of individual and group counseling techniques and skills to assist employees in solving problems of limited scope and selecting alternatives. Knowledge of interviewing, analytical and research techniques for fact finding and to recommend solutions.

  • Skill in applying analytical and creative thinking to situations and problems. Considering new information or changes in circumstances, the incumbent must be able to apply logical thought processes to assigned tasking, situations and problems. The incumbent must use sound reasoning, judgment, and creative thinking to find solutions, to evaluate alternatives, and to make recommendations to complex problems and situations.

  • Knowledge of local union contracts and local policies and procedures for all facilities within the Network related to RA and Federal Benefits/Leave administration.

You will be rated on the following Competencies for this position:

  • Managing Human Resources

  • Decision Making

  • Oral Communication

  • Leadership

  • Integrity/Honesty

  • Problem Solving

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:The work is primarily sedentary, although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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Supervisory Human Resources Specialist (Employee Relations/Labor Relations)

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