Supervisory Customer Service Representative *Msp 12 Month Roster, Temporary NTE 1 Year, Mbe, Mbp* (Bilingual-Spanish)

Department Of The Treasury Guaynabo , PR 00965

Posted 1 week ago

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  • Duties

HelpDuties Summary

WHAT DOES A FRONTLINE MANAGER DO? As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments.

WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 5 vacancies may be filled during the life of this roster open period of 08/02/2018 to 05/13/2019 selections may be made through 09/08/19. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 08/15/18, 11/13/2018, 02/11/2019 and 05/13/2019.
5 positions are located in Wage & Investment, Accounts Management, Operation 4, SPOC Guaynabo, PR.

Learn more about this agency

Responsibilities

As a FrontLine Manager you will:

  • Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.

  • Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

  • Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.

  • Give advice, counsel, or instruction to employees on work and administrative matters.

  • Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.

  • Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.

  • Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.

  • Identify developmental and training needs of employees, providing or arranging for needed development and training.

  • Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.

Travel Required

Not required

Supervisory status

Yes

Promotion Potential
07

Who May ApplyThis job is open toCurrent IRS Internal/Agency Employees

Questions? This job is open to 1 group.

  • Job family (Series)
    0962 Contact Representative

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  • Customer Service Representatives

  • Representatives, Customer Service

  • Requirements

HelpRequirements Conditions of Employment

  • Please refer to "Conditions of Employment."

  • Click "Print Preview" to review the entire announcement before applying.

  • IRS Employees on Career or Career Conditional Appointments.

  • Must be a U.S. Citizen or National.

BILINGUAL POSITIONS ONLY: This is a bilingual position. Applicants will be required to demonstrate proficiency in SPANISH. You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.

Qualifications

You must meet the following requirements by the closing date of this announcement.

BASIC REQUIREMENTS (FRONTLINE MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

  • Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;

  • Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;

  • Knowledge of basic budget management principles and practices (i.e. ability to maintain and manage financial resources); and

  • Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers.

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-timework; part-timework is considered on a prorated basis.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education


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Supervisory Customer Service Representative *Msp 12 Month Roster, Temporary NTE 1 Year, Mbe, Mbp* (Bilingual-Spanish)

Department Of The Treasury