Supervisory Contact Representative *Msp* *12 Month Roster*

Department Of The Treasury Franklin , TN 37064

Posted 1 week ago

  • Videos

  • Duties

HelpDuties Summary

WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED DIVISION? The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers. SB/SE taxpayers generally have higher incomes than most taxpayers, need to file twice as many tax forms, and generally need to rely more on paid tax preparers and the taxpayer education outreach activities of the IRS.

Learn more about this agency

Responsibilities

As a FrontLine Manager you will:

  • Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.

  • Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

  • Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.

  • Give advice, counsel, or instruction to employees on work and administrative matters.

  • Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.

  • Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.

  • Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.

  • Identify developmental and training needs of employees, providing or arranging for needed development and training.

  • Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Occasional travel - 1 to 5 days per month

Supervisory status

Yes

Promotion Potential
07

  • Job family (Series)
    0962 Contact Representative

  • Requirements

HelpRequirements Conditions of Employment

  • Please refer to "Conditions of Employment."

  • Click "Print Preview" to review the entire announcement before applying.

  • 3.Must be a U.S. Citizen or National.

  • 4.IRS Employees on Career or Career Conditional Appointments.

  • Qualifications

You must meet the following requirements by the closing date of this announcement.

BASIC REQUIREMENTS (FRONTLINE MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

  • Experience applying management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;

  • Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;

  • Experience applying basic budget management principles and practices (i.e. ability to maintain and manage financial resources); and

  • Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.

The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Supervisory Contact Representative Msp Temporary NTE 1 Year 12 Month Roster

Department Of The Treasury

Posted 1 week ago

VIEW JOBS 12/4/2018 12:00:00 AM 2019-03-04T00:00 * Videos * Duties HelpDuties Summary WHAT DOES A FRONTLINE MANAGER DO? As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments. WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers. 4 positions are located in Wage & Investment (W&I), Memphis Accounts Management (Remote Site) at 127 International Drive, Franklin, TN 37067 (TN2709). This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 4 vacancies may be filled during the life of this roster open period of 07/18/2018-05/23/2019 - selections may be made through 08/23/2019. Contingent upon funding and space requirements, one or more vacancies may be filled in Franklin, TN as they become available in this location during the life of this roster. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 07/31/2018, 11/23/2018, 02/23/2019, and 05/23/2019. Learn more about this agency Responsibilities As a Frontline Manager you will: * Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work. * Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. * Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. * Give advice, counsel, or instruction to employees on work and administrative matters. * Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions. * Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. * Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. * Identify developmental and training needs of employees, providing or arranging for needed development and training. * Initiate ways to improve production, work processes, and/or to increase the quality of the work directed. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov. Travel Required Not required Supervisory status Yes Promotion Potential 07 Who May ApplyThis job is open to…-Current IRS Internal/Agency Employees Questions? This job is open to 1 group. * Job family (Series) 0962 Contact Representative * Requirements HelpRequirements Conditions of Employment * Must be a U.S. Citizen or National. * IRS Employees on Career or Career Conditional Appointments. * Please refer to "Conditions of Employment." * Click "Print Preview" to review the entire announcement before applying. * Qualifications You must meet the following requirements by the closing date of this announcement. BASIC REQUIREMENTS (FRONTLINE MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate: * Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight; * Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled; * Knowledge of basic budget management principles and practices (i.e. ability to maintain and manage financial resources); and * Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers. * The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-timework; part-timework is considered on a prorated basis. * To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Education Department Of The Treasury Franklin TN

Supervisory Contact Representative *Msp* *12 Month Roster*

Department Of The Treasury