This position is responsible for the day to day planning, organizing, and operational efficiency of the team. The Supervisor is responsible for establishing service levels and controls to manage risk inherence to bank policies and federal regulations. The Supervisor is responsible for managing a team of multiple teammates including but not limited to hiring, training, coaching, performance evaluations and teammate development.
Ensuring that all teammates are properly cross trained to provide back-up when needed
Responsible for overseeing the daily processing of work associated with the team; processes related to item processing exceptions functions, reconcilements, etc.
Proactively solve issues and provide solutions; executing as appropriate
Proactively ensuring team service levels are met on a daily basis and provide weekly updates to Manager
Identify and resolve complex exceptions; provide real time line of business feedback or escalate to manager
Perform assigned production tasks that may vary in nature based on production levels and demands
Responsible for hiring, training, coaching, performance evaluation and teammate development
Be able to perform all functions within the team
Proactively identify, implement process improvement opportunities
Ensuring department procedures are updated and adhered to in accordance with the Enterprise Policy and Procedure Governance.
Participate on corporate projects, lead internal enhancement initiatives.
Compliant with state, federal, regulatory and bank policies and procedures.
Partner with teammate in developing goals
Implement success measurement tools/process and communication strategy
Work with Manager as directed to monitor risk and ensure controls are functioning properly.
Validate and process invoices
Assist Manager in budget preparation
Accountable for resolving audit findings, identifying root cause and applying corrective measures
Ensuring the fulfillment of bank operations strategy and departmental goals
Ensure excellence service is provided to our internal partners and customers.
This position reports to the Manager Deposit Services
Education & Experience
Undergraduate Degree Preferred or Equivalent Required
Minimum of 7 years of experience with similar deposit services experience
Knowledge & Skills
Possess extensive and current knowledge of all operational duties and procedures, with proven ability to explain the purpose behind the process
Developing and implementing of deposit operations and workflow processes
Ability to organize work load
Excellent customer service skills
Excellent oral and written communication skills
Detail oriented and quality focused
Proven problem solving and decision making abilities; able to think analytically
Able to handle multiple tasks
Ability to influence, persuade and motivate
Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
Effectively able to manage projects
We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran.
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Xenith Bankshares, Inc.