Supervisor-Restaurant Ops

Marriott International Truckee , CA 96160

Posted 1 week ago

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies.

Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies.

Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional.

Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals.

Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces.

Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Housekeeping Supervisor

Welk Resort Group

Posted 6 days ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 Supervisors: * Consistently lead in developing and implementing departmental service standards * Maintain and model an outstanding personal appearance at all times, always in full compliance with published personal hygiene/dress code policies * Strive to create a team spirit and inspire team performance * Motivate associates by maintaining a positive attitude and exemplifying the vision and mission of the Welk Resort Essential Duties and Responsibilities (other duties may be assigned): Resort Wide: * Consistently follow the High Five standards at all times * Follow all company and department policies and procedures * Attend safety meetings, keep the workplace in safe condition, and work in a safe manner * Adhere to attendance policy and report to workstations at scheduled start times * Propose ideas or find ways to improve services, systems and/or procedures Department: * Be on time and ready to work at the assigned times and station when scheduled * Maintain a neat, well-groomed appearance at all times and adhere to uniform policy. Department provides all uniforms for employment * Issue supplies and equipment to attendants * Examine hotel rooms to determine needs for repairs and make recommendations to management * Conduct safety training to new employees and in service training to other employees to explain company policies, housekeeping work procedures and to demonstrate use and maintenance of equipment * Record data concerning work assignments, personnel actions and timecards and prepare periodic reports in a timely manner * Perform all job related duties as assigned * Keep closet organized and well stocked with supplies, and ensure that the closet is kept out of the walking path of guests * Ensure that the carpet, upholstery/furniture/in each room is free of debris and that furniture is returned to its original position * Ensure that all bed linens are clean and in good condition * Ensure that the bathtub/shower and sink is cleaned and mirror are polished * Ensure that the rooms are properly stocked neatly and with the proper amounts of the following: * Fresh towels during check-ins, mini-cleans and stay over cleans * Fresh soaps and amenities (partially used amenities are discarded during check out) * Paper products stocked and neat * All cookware and kitchen utensils * All china and glassware * Turn in all lost and found immediately to the department clerk on duty * Report any accident or hazard' immediately * Use good customer service skills * Assure that all employees under my supervision follow company guidelines * Assure that all employees follow safety rules Supervisory Responsibilities: Directly supervises many employees in Housekeeping. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Welk Resort Group Truckee CA

Supervisor-Restaurant Ops

Marriott International