Humana Irving , TX 75014
Description The Supervisor, UM Administration contributes to administration of utilization management.
The Supervisor, UM Administration works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.
Responsibilities + Provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members.
Decisions are typically are related to schedule, plans and daily operations.
Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates.
Ensures consistency in execution across team.
Holds team members accountable for following established policies.
Required Qualifications + 2+ years of related experience + 1-3 years experience in a team leadership or supervisory position
Proficiency in Microsoft Office Word, Excel and PowerPoint + Able to give direction and make sound business decisions + Ability to exercise sound judgement and engage in ethical behavior + Exceptional verbal and written communication skills + Strong attention to detail + Excellent verbal and written communication skills + Proven ability as a mentor, trainer or preceptor + Excellent verbal and written communication skills + Flexible and adaptable to constant change in shifts at work + Demonstrate professionalism in oral and written communication Preferred Qualifications + Associate Degree or higher + Experience in an operational setting + General understanding of economic, financial and operational concepts + Previous supervisory experience in a call center setting Scheduled Weekly Hours 40 About Us Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.
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